Client Services Associate

Worksite Safety; Burlington; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading occupational health and safety service provider in Burlington is seeking a Client Services Associate to enhance the customer experience by providing support and guidance related to health and safety training. This full-time position involves engaging with clients to resolve their queries and assist with technical support. Ideal candidates will have strong communication skills and a background in customer service. The role offers a competitive salary and great benefits, including paid vacation and a health benefits package.

Benefits

Competitive base salary

Three weeks’ paid vacation

Health benefits package

Free parking

Ongoing career development

Collaborative work environment

Qualifications

• Experience in a relationship-centric communications-based role such as customer service or technical support.
• Experience with a CRM and/or client support system.
• Strong verbal and written communication skills.
• Ability to legally work in Canada.

Responsibilities

• Interact with people by phone, chat and email to resolve questions about training.
• Provide basic occupational health and safety guidance.
• Assist with basic technical support related to online training courses.

Skills

Customer service

Technical support

Communication skills

CRM experience

Proficiency with computer tech/IT

Tools

Zendesk

Job description

Overview

Position: Client Services Associate

Employment: Full-time (40 hours/week), 10:00 am–6:00 pm

Location: Burlington, ON (In Office)

Salary: $45,000/year to start

We’re looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you.

As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to health and safety training and the use of Worksite's online learning system. The Client Services Associate ensures clients and prospective clients have an amazing experience throughout their time with Worksite.

Based out of our Burlington, Ontario head office, this full-time role (40 hrs/wk) works 10 am–6 pm daily, with possible shifts from Sunday to Saturday.

Responsibilities

• Interact with people by phone, chat and email to resolve questions about online and instructor-delivered health and safety training
• Assist with basic technical support related to Worksite’s online training courses
• Register customers in instructor-led training held at Worksite locations across Canada
• Provide basic occupational health and safety guidance and redirect customers to appropriate internal subject matter experts as required
• Moderate distance learning (Zoom) training sessions for both the instructor and the students
• Follow up with existing clients to support them with any questions about their training purchases
• Explore customer needs through conversation and build rapport
• Identify areas to improve customer experience based on customer feedback and your own observations

About You

You’ll be a perfect fit for this energetic team if you:

• Love talking to people, learn what they need, and help them find a solution
• Think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
• Can navigate the internet and apps rapidly, but are genuinely patient and understand that not everyone has the same technical skills

Qualifications

• Experience in a relationship-centric communications-based role such as customer service or technical support
• Experience with a CRM and/or client support system (Zendesk preferred)
• Strong verbal and written communication skills
• Proficiency with computer tech/IT is an asset
• Able to legally work in Canada

Benefits

• Competitive base salary
• Three weeks’ paid vacation
• Health benefits package (100% company paid) including $2000 in annual spending accounts
• Free parking
• Ongoing career development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture

How to Apply

If this role is the right fit for you, please submit your resume and cover letter. We thank all those that apply; however, only those selected for further consideration will be contacted.

In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. We also appreciate candidates who offer content that reflects their own work.

About Us

Worksite is one of Canada’s leading providers of occupational health and safety services and was listed on Growth 500 as one of Canada’s Fastest Growing Companies for three consecutive years by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high-quality online, instructor-led training, and safety products.

Worksite is committed to providing a diverse and inclusive workplace. We encourage applications from all qualified candidates, including those with disabilities, and will make all reasonable accommodations needed to ensure fairness in the recruitment, assessment and selection process.

For more, please check out: https://www.youtube.com/watch?v=4FpJSm9We4o

Our Values

Building Together – We work collaboratively because we know that everyone has great ideas and unique perspectives that build a better result. We are stronger when we are all-in as one team.

Growing Through Experimentation – We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful – We look for ways to surprise and delight by going above and beyond to help others, even when we don’t stand to gain anything from it.

Enjoying our Work Life – Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.