Client Service Representative - Remote

American Income Life: AO; Oshawa; Remote; CAD 40,000 - 60,000; Full time

Job summary

A financial services company in Canada is seeking motivated individuals for a customer support role. You'll guide families through their permanent benefits program, ensuring clear communication and proper documentation. Ideal candidates possess strong communication skills and at least one year of relevant experience. This position is fully remote, offering flexibility, comprehensive benefits, and opportunities for career advancement.

Benefits

Comprehensive benefits including dental and prescription coverage

Flexible remote work schedule

Structured training and performance-based advancement opportunities

Incentive trips and performance bonuses

Inclusive and supportive work culture

Qualifications

• Must be legally authorized to work in Canada.
• 1+ year of experience in customer support, administration, or client-facing roles preferred.

Responsibilities

• Explain benefit options clearly and effectively over Zoom.
• Ensure accurate and compliant documentation.
• Maintain long-term client relationships through consistent follow-up.
• Work collaboratively with team members to improve efficiency and service delivery.

Skills

Strong verbal and written communication skills

Excellent organizational and documentation abilities

Adaptability in a fast-paced environment

Problem-solving mindset with attention to detail

Collaborative and team-oriented attitude

Education

High school diploma or equivalent

Post-secondary education (asset)

Job description

We partner with unions, credit unions, associations, and their members across Canada to provide permanent benefits that protect what matters most. Our focus is on serving working families and ensuring every child has the coverage they need. Were now expanding our team and looking for motivated, people-driven individuals to grow with us.

What Youll Do
Youll be the first point of contact for families, guiding them through their permanent benefits program with care and professionalism. Your responsibilities will include:

• Explaining benefit options clearly and effectively over Zoom

• Ensuring accurate and compliant documentation

• Maintaining long-term client relationships through consistent follow-up

• Working collaboratively with team members to improve efficiency and service delivery

What Were Looking For

• Must be legally authorized to work in Canada

• High school diploma or equivalent (post-secondary an asset)

• 1+ year of experience in customer support, administration, or client-facing roles preferred

Key Skills

• Strong verbal and written communication skills

• Excellent organizational and documentation abilities

• Adaptability in a fast-paced environment

• Problem-solving mindset with attention to detail

• Collaborative and team-oriented attitude

Why Join Us?

• Comprehensive Benefits dental, prescription coverage, travel insurance, and more

• Flexibility & Freedom fully remote with a schedule that fits your lifestyle

• Career Growth structured training and performance-based advancement opportunities

• Rewards & Recognition incentive trips and performance bonuses

• Positive Culture inclusive, supportive environment where your contributions are valued

How to Apply
If youre ready to build a career that combines purpose, flexibility, and growth, apply today to take the first step toward your future.