Client Service Representative [Hourly]

CIBC; Greater Napanee; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading Canadian bank is looking for a Customer Service Representative to join their team in Greater Napanee. In this role, you will assist clients with their daily banking needs while ensuring a positive experience. Responsibilities include engaging with clients, problem-solving, and leveraging technology to enhance customer service. The ideal candidate should be client-focused, motivated to succeed, and passionate about learning. This role offers a competitive salary and benefits package.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• You put our clients first, engaging with purpose to find the right solutions.
• You’re driven to succeed, motivated by accomplishing your goals.
• You’re passionate about people and relationships.
• You love to learn and grow your knowledge.
• You care about people and understand different perspectives.
• Values like trust, teamwork, and accountability matter to you.

Responsibilities

• Help clients manage their accounts and products.
• Listen and solve client issues, taking accountability.
• Introduce clients to our mobile banking applications.

Skills

Accountability

Banking

Client Service

Continued Learning

Customer Engagement

Problem Solving

Teamwork

Job description

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. To learn more about CIBC, please visit CIBC.com.

What You’ll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center. You’ll use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Customer Service Representative, you’ll be the first line of support as clients work toward their financial goals.

How You’ll Succeed

• Client Engagement – Help clients manage their accounts and products. Focus on each client experience and make every interaction meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to build a better solution together.
• Leveraging Technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, assisting them to better manage their banking needs.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions.
• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners.
• You love to learn. You’re passionate about growing your knowledge and you know that there is no limit to what you can achieve.
• You engage with your heart and mind. You care about people and understand different perspectives.
• Values matter to you. You bring your real self to work and live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Competitive salary, incentive pay, banking benefits, benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit simplify bringing together great minds to create innovative solutions for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated to invest in your growth and development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact [e-mail].
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Napanee

Employment Type

Regular

Weekly Hours

15

Skills

• Accountability
• Banking
• Client Service
• Continued Learning
• Customer Engagement
• Problem Solving
• Teamwork