Client Service & Banking Support Specialist

CIBC; Castlegar; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian bank is seeking a Client Service Representative in Castlegar. The role involves managing client accounts, providing excellent customer service, and leveraging technology to enhance client interactions. The successful candidate will engage with clients, resolve issues, and ensure an outstanding banking experience through flexible operational hours including evenings and weekends. This position requires a passion for people, strong communication skills, and a commitment to company's values of trust, teamwork, and accountability. Competitive salary and benefits included.

Benefits

Competitive salary

Pension plan

Employee recognition programs

Wellbeing support

Professional development opportunities

Qualifications

• You put our clients first and engage with purpose.
• You're goal oriented, motivated by accomplishing your goals.
• You're passionate about people and respect different perspectives.
• You love to learn and have a strong sense of curiosity.
• You engage with your heart and mind, listening to others' experiences.
• Values such as trust, teamwork, and accountability matter to you.

Responsibilities

• Help clients manage their accounts and products.
• Listen to client issues, take accountability, and find solutions.
• Share knowledge of mobile banking applications to clients.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank is seeking a Client Service Representative in Castlegar. The role involves managing client accounts, providing excellent customer service, and leveraging technology to enhance client interactions. The successful candidate will engage with clients, resolve issues, and ensure an outstanding banking experience through flexible operational hours including evenings and weekends. This position requires a passion for people, strong communication skills, and a commitment to company's values of trust, teamwork, and accountability. Competitive salary and benefits included.