Client Service Associate

BMO Nesbitt Burns; Vancouver; On-site; CAD 35,000 - 67,000; Full time

Job summary

A leading financial services firm in Vancouver is seeking a proactive client service representative to support Investment Advisors. The role involves managing client relationships, responding to inquiries, and coordinating marketing activities. Candidates should have 3-5 years of experience and relevant certifications. This full-time position offers a salary range of $35,900 - $66,300 and opportunities for commission based on performance.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• 3-5 years of relevant experience or equivalent education/experience.
• Advanced knowledge of investment processes and compliance regulations.

Responsibilities

• Supports Investment Advisors and manages client inquiries.
• Coordinates marketing activities and schedules client reviews.
• Resolves client complaints and executes trades over the phone.

Skills

Client relationship management

Communication skills

Problem-solving skills

Organizational skills

Analytical skills

Education

Registration as Investment Representative

Canadian Securities Course

Job description

Overview

Application Deadline : 08 / 27 / 2025

Address : 595 Burrard Street

Job Family Group : Wealth Sales & Service

Supports one or more Investment Advisors (IAs) and IA Team and staff and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role committed to managing and growing client relationships through the delivery of service and advice.

Responsibilities

• Books meetings with new prospects and prepares introductory package for the prospect / referral.
• Coordinates marketing activities on behalf of the advisory team including website social media initiatives client recognition for meaningful life events and the planning of client events.
• Schedules and helps prepare client portfolio reviews for the Investment Advisors including setting up client calls scheduling meetings preparing reviews and provides updates to IA.
• Follows up on client inquiries account maintenance new accounts set-up transfers and remitting funds from registered and non-registered accounts upon clients request.
• Resolves client complaints in a timely and effective manner; escalates as required.
• Accepts and executes client initiated trades over the phone or in person and provides stock information as requested.
• Handles clients general day-to-day requests and inquiries including basic money movement (e.g. wires transfers) technology issues and account opening and update and follows up in a timely and confidential manner.
• Generates reports and documents for IAs and clients as requested and processes items for client accounts and files.
• Maintains and organizes client database and client files.
• Monitors incoming and outgoing assets and notifies IA of required actions to rebalance portfolios.
• Administers and processes documentation related to client files and regulatory requirements.
• Monitors redocumentation of client accounts on regular cycle to ensure client information and documentation is up-to-date.
• Ensures transactions and tasks are appropriately assigned to team members and completed.
• Mentors and coaches new or junior members to the team and branch.
• Provides team members with support on technology issues use of new technology and general inquiries and escalations related to policies procedures and processing.
• Gathers and distributes information on updates to training guidelines technology and other business related information.
• Develops rapport and instills confidence with the client to develop credibility and promote a positive client experience resulting in retaining long- term client relationships and delivers an exceptional client experience.
• Assists with managing a portfolio of clients to retain and grow relationships.
• Support IAs in individual client investment needs to provide professional customized investment-related advise sales and services.
• Works collaboratively within the market BMO partners and the community to build relationships and deliver the desired customer experience.
• Follows through on the risk and compliance processes and policies to ensure we safeguard our customers assets maintain their privacy act in their best interests and ensure an effectively run branch.
• Protects the Banks assets and clients assets and complies with all regulatory legal and ethical requirements.
• Maintains the confidentiality of client and Bank information.
• Completes complex & diverse tasks within given rules / limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Typically between 3 5 years of relevant experience and / or certification in related field of study or an equivalent combination of education and experience.
• Advanced knowledge of investment process and procedures.
• Advanced knowledge of administrative process and procedures as contained in Sales Administration Manual.
• Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advising IA(s).
• Knowledge of compliance practices and regulations.
• Knowledge of Insurance and group products is an asset
• Knowledge of Trust and Estate services is an asset
• Knowledge of Financial / Retirement planning.
• Knowledge of trade processing rules.
• Successful completion of the Canadian Securities Course & Conduct and Practices Handbook.
• Current registration as Investment Representative (IR).
• 10 CO credits / Compliance training over a 2 year cycle to meet Mandatory IIROC Continuing Education requirement.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Compensation and Benefits

Salary : 35900.00 - $66300.00

Pay Type : Salaried & Commission

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit : Us

Company and Inclusion

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is committed to an inclusive equitable and accessible workplace. By learning from each others differences we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact your recruiter.

Recruitment

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.

Required Experience

Key Skills

Restaurant Experience,Time Management,Food Service,Data Entry,Customer Service,Direct Support,Computer Skills,Serving Experience,Medical office experience,Dietary Department Experience,Medical Terminology,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 35900 - 66300