Client Manager

Partner ESI; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A consulting firm in engineering and science is seeking a Client Manager in Toronto to manage and grow existing client accounts. The ideal candidate will have over 5 years of project management experience in the construction sector. Responsibilities include maintaining client relationships, strategic sales activities, and collaboration with marketing. This opportunity offers a dynamic work environment focused on client success.

Qualifications

• 5+ years of project and client management experience in physical due diligence or construction services.
• Experience within building condition survey or construction services.
• Strong record of superior client service and sustained client relationships.

Responsibilities

• Perform key sales professional activities and manage client communications.
• Attend conferences to build client relationships.
• Collaborate with Marketing to expand client accounts.

Skills

Client relationship management

Communication skills

Sales strategy development

Education

Bachelor’s Degree in engineering, construction management, or related field

Job description

Overview

Partner Engineering and Science, Inc. offers a Client Manager (CM) position considered to be a Sales Team role focused on the management and growth of existing client accounts. The position is intended for Project Managers (PM) with a track record of performing full client management responsibilities on existing client accounts generating $2M or more in annual bookings. In addition, the CM candidate has demonstrated an ability to strategically expand sales with existing client relationships. The expectation of the CM role is to grow existing client accounts through proactive sales activity.

Responsibilities

• CM responsibilities include :
• Perform at least the following 3 out of 4 sales professional activities :
• Field, adequately price, and respond to proposal requests.
• Be active in client management. Serve as the executive in control of communication and quality.
• Invoice and collect payment in a timely manner.
• Maintain superior relationships with existing clients and provide an exceptional level of customer service that maintains or drives new sales.
• Schedule, prepare, participate (including through travel), and help manage client meetings focused on improving the quality of service and expanding sales.
• Attend local, regional, or national conferences and events to build client relationships.
• Build company credibility, brand value, and trust with existing clients. Gain knowledge, insight, and understanding from key decision-makers regarding clients’ needs / challenges. Identify strategies and product types that address client needs.
• Be collaborative with Marketing and utilize the resources and tools to help expand client accounts.

Knowledge & Abilities

• Experience within building condition survey or construction services.
• Professional well versed in the Greater Toronto Area (GTA) market.
• Ability to independently communicate and address concerns on client project-related concerns.
• Excellent communication skills - written, spoken, and listening - with the ability to explain and interpret complex issues clearly.
• High energy, drive, and ambition.
• Strong record of superior client service and sustained client relationship
• Proven track record of quota attainment and ability to win client opportunities.
• Ability to work collaboratively as part of a sales team and interact effectively with the internal technical staff.
• Willingness to travel as needed.

Qualifications

• Bachelor’s Degree (preferably in engineering, construction management, or related field)
• 5+ years of project and client management experience in core physical due diligence and / or construction services