Client Experience Specialist - Banking & Tech

CIBC; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A modern relationship-oriented bank located in Sudbury is looking for a Client Service Representative to assist clients with their banking needs. You'll engage clients, resolve issues, and provide support while promoting financial products and services. The role requires flexibility to work at multiple locations and hours, including evenings and weekends. CIBC offers a competitive salary and a comprehensive benefits program, emphasizing a relationship-driven workplace focused on employee growth and success.

Benefits

Competitive salary

Incentive pay

Employee benefits program

Defined benefit pension plan

Vacation offering

Wellbeing support

Qualifications

• Ability to engage with clients and resolve issues proactively.
• Goal-oriented with a motivation for achieving results.
• Strong passion for building relationships and connecting with people.

Responsibilities

• Help clients manage their accounts and products.
• Act as the first line of support as clients pursue financial goals.
• Solve problems by understanding client needs and providing solutions.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A modern relationship-oriented bank located in Sudbury is looking for a Client Service Representative to assist clients with their banking needs. You'll engage clients, resolve issues, and provide support while promoting financial products and services. The role requires flexibility to work at multiple locations and hours, including evenings and weekends. CIBC offers a competitive salary and a comprehensive benefits program, emphasizing a relationship-driven workplace focused on employee growth and success.