Client Experience Coordinator - Marketing

TAG HR; Ottawa; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A growing digital marketing agency in Ottawa is seeking a Client Experience Coordinator to act as the liaison between clients and internal teams. The role requires strong client-facing skills, strategic thinking, and familiarity with project management tools. You will oversee client experiences from onboarding to campaign delivery, ensuring alignment with client goals. This position offers a competitive salary and the flexibility of a hybrid working model.

Benefits

Collaborative team environment

Professional development opportunities

Flexible hybrid work model

Qualifications

• Experience in a client-facing role within a marketing or project coordination environment.
• Strong communication, organization, and strategic thinking skills.
• Familiarity with project management tools and performance data analysis.

Responsibilities

• Serve as the main point of contact for clients, providing strategic direction.
• Translate client objectives into actionable briefs and collaborate with internal teams.
• Monitor campaign performance and provide data-driven recommendations.

Skills

Client-facing experience

Communication skills

Organization skills

Strategic thinking

Project management tools familiarity

Tools

ClickUp

Asana

Job description

Client Experience Coordinator – Digital Marketing Agency (Ottawa-based - hybrid)

We're working with a growing digital marketing agency that helps clients—from start-ups to global brands—drive real results through paid media, content, SEO, and marketing automation.

They’re looking for a Client Experience Coordinator to join their team and act as the key liaison between clients and internal teams. In this role, you’ll ensure campaigns align with client goals, timelines are met, and communication is seamless from onboarding to delivery.

Key Responsibilities

• Serve as the main point of contact for clients, providing strategic direction and building strong relationships.
• Translate client objectives into actionable briefs and collaborate with internal teams to execute campaigns.
• Oversee the client experience from onboarding through to final deliverables.
• Monitor campaign performance, identify trends, and provide data-driven recommendations.
• Review and approve final assets, ensuring alignment with client expectations and goals.

What They’re Looking For

• Experience in a client-facing role within a marketing, digital, or project coordination environment.
• Strong communication, organization, and strategic thinking skills.
• Familiarity with project management tools (e.g., ClickUp, Asana) and performance data analysis.
• Marketing background and Google certifications are a plus.

Why Apply?

• Work with a fun, collaborative team on impactful campaigns across diverse industries.
• Room for growth, mentorship, and professional development.
• Flexibility to work a hybrid model
• Competitive salary - $60,000 - $70,000