Client Care Specialist (Bilingual - French) - Remote (Ontario)

Credit Counselling Society; New Westminster; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading financial counseling organization in New Westminster, BC, is seeking a Bilingual Client Support Representative. The role involves assisting clients with credit counseling services in a supportive and collaborative environment. Ideal candidates will have strong communication skills, experience in customer service, and be fluent in both English and French. Competitive salary with potential for bonuses and opportunities for career advancement are offered.

Benefits

Competitive salary

Career advancement opportunities

Supportive work environment

Qualifications

• Bilingual fluency in English and French is required.
• Experience in customer service or a related field is essential.
• Strong communication skills and the ability to work well with clients.

Responsibilities

• Serve as the first point of contact for clients seeking financial assistance.
• Provide information and support regarding credit counseling services.
• Conduct assessments to determine clients' financial situations.

Skills

Bilingual fluency in English and French

Strong communication and interpersonal skills

Experience in customer service

Ability to handle sensitive financial information

Proficiency in using computer software

Job description

Overview

Employer Industry: Financial Counseling Services

Why consider this job opportunity:

• Competitive salary with potential for bonuses
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on clients' financial well-being
• Bilingual position, serving both English and French-speaking clients

Responsibilities

• Serve as the first point of contact for clients seeking financial assistance
• Provide information and support regarding credit counseling services
• Conduct assessments to determine clients\' financial situations and needs
• Maintain accurate records of client interactions and follow-up actions
• Collaborate with team members to enhance client service delivery

Qualifications

• Bilingual fluency in English and French
• Experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to handle sensitive financial information with discretion
• Proficiency in using computer software and database systems

Preferred Qualifications

• Previous experience in financial counseling or credit management
• Familiarity with financial literacy concepts and resources
• Strong problem-solving skills and ability to work independently

#FinancialCounseling #CustomerService #BilingualJobs #CareerOpportunity #ClientSupport

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