Client Care Coordinator, Western Veterinary Specialist & Emergency Centre

VCA Animal Hospitals; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A veterinary care provider in Calgary is seeking a Client Care Coordinator. The role involves managing client interactions, scheduling appointments, and supporting veterinary staff. Ideal candidates are organized, motivated, and have strong customer service skills. Previous experience is appreciated, but a love for pets is essential. Competitive pay and a welcoming team culture await you.

Benefits

RRSP Employer 5% Match Program

Health and dental benefits

Career development opportunities

Personal pet care discounts

Annual uniform allowance

Qualifications

• Strong organizational skills to manage appointments and correspondence.
• Empathetic nature to assist clients and their pets.
• Previous experience in customer service or front desk roles is preferred.

Responsibilities

• Create a welcoming environment for clients and pets.
• Answer calls and schedule appointments efficiently.
• Manage email correspondence and assist veterinary staff.

Skills

Customer service

Multiline phone system

Organizational skills

Communication

Job description

Overview

Client Care Coordinator — Location: Calgary, AB

Western Veterinary Specialist & Emergency Centre is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and schedule appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality is an asset
• No experience with animals, no problem, so long as you love pets

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• Competitive wages and health/dental benefits!
• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts
• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.