Client Care Coordinator

RNS Health Care Services; Newmarket; On-site; CAD 50,000 - 65,000; Full time

Job summary

A dedicated health care provider in Newmarket seeks a Client Care Coordinator to efficiently manage client scheduling and maintain communication with health care professionals. The ideal candidate possesses strong organizational skills, attention to detail, and relevant experience. This role involves confirming services, documenting issues, and working collaboratively in a diverse team environment.

Qualifications

• Previous experience as a Scheduling Coordinator or in a similar role is preferred.
• Ability to handle multiple tasks simultaneously.
• Demonstrate a high level of professionalism.

Responsibilities

• Schedule Home Support Staff with clients on a daily basis.
• Confirm service with clients and relevant parties.
• Document and report unresolved problems.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Adaptability

Education

Post-secondary education in Business Statistics, Operations Management, or Medical Office Administration

Tools

Alaya Care

Spreadsheets

Job description

Overview

Client Care Coordinator

RNS Health Care Services Inc.

Newmarket, ON

RNS Health Care is currently seeking a dedicated and detail-oriented Client Care (Scheduling) Coordinator to join our team. As a Coordinator, you will play a crucial role in ensuring the efficient and effective coordination of our daily operations. If you have excellent organizational skills, can thrive in a fast-paced environment, and enjoy working with a diverse group of individuals, we'd love to hear from you.

About the Role

The Client Care Coordinator will be responsible for scheduling of clients with a focus on building and maintaining positive internal relationships with front line workers and other administrative staff. The CCC will also manage day to day field operations and ensure quality of service by answering phone calls, conducting intakes after hours and weekend emergency calls, log scheduling issues and client referrals.

Who We are Looking For

• Previous experience as a Scheduling Coordinator or in a similar role is preferred.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills, with a customer-focused approach.
• Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously.
• Demonstrate a high level of professionalism and maintain confidentiality when dealing with sensitive information.

A Day-to-Day Look at the Role

• Receive referrals from the Home and Community Care Support Services (HCCSS) - formerly the Local Health Integration Network (LHIN), private clients, HNSA, hospitals, facilities and insurance companies and determine appropriate staff required
• Communicate with HCCSS Coordinators or Case Managers and/or clients directly to determine specific scheduling needs
• Confirm service with client/family and HCCSS within one (1) hour of receipt of the referral or as negotiated with HCCSS Case Manager.
• Schedule Home Support Staff with clients on a daily basis and check planner
• Escalate concerns raised regarding the safety of clients and Health Care Professionals urgently
• Documents and reports all unresolved problems to the appropriate Client Care Supervisor (CCS)
• Logs all communications in Alaya Care and in the “Report Book”
• Records all absences and missed care accurately in Alaya Care for review by the appropriate department
• Investigates timesheet and billing discrepancies with Payroll Administrator
• Attends team meetings
• Performs back-up Front Desk duties as needed

What you will need to Succeed

• Post-secondary education, preference in Business Statistics, Operations Management, or Medical Office Administration
• Evidence of a clear Vulnerable Sector Police Records Search from a local Police Department
• A proactive and solutions-oriented mindset to tackle challenges that may arise.
• Proficient in using scheduling software (Alayacare), spreadsheets, and other office applications.
• A collaborative and cooperative attitude, with the ability to work harmoniously within a team environment.

About Us

RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, retirement and congregate care settings.

RNS Health Care Services Inc. is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. Reasonable accommodations are available, upon request, to candidates participating in the selection process. Should you require accommodation, please ensure to notify us in advance. RNS is an equal opportunity employer.

RNS Health Care Services Inc. does not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process. All applications are reviewed and evaluated by our recruitment team.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.