Client Advisor

RBC; Stratford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Stratford seeks a client-focused RBC Ambassador to enhance client relationships and provide exceptional service. This full-time position emphasizes engagement through technology and collaboration, requiring self-motivation and flexibility. Applicants should have strong communication skills and a passion for client service. Training and career development opportunities are provided, ensuring a supportive environment.

Benefits

Comprehensive Total Rewards Program

World-class training program

Excellent career development opportunities

Qualifications

• Demonstrated passion for putting clients first.
• Ability to manage risks and adhere to compliance.
• Confidence to learn financial concepts.

Responsibilities

• Engage with clients and enhance service experience.
• Utilize technology for client engagement.
• Resolve client banking problems proactively.

Skills

Goal-oriented

Excellent communication skills

Digital literacy

Flexibility

Eagerness to learn

Education

Investment Funds in Canada or Canadian Securities Course

Job description

Overview

As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us as a future Account Manager/Banking Advisor.

Responsibilities

• Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions and by identifying opportunities for advice, solutions, digital enablement and partner introductions.
• Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business.
• Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions.
• Proactively take ownership of resolving and preventing client banking problems.
• Cultivate and maintain relationships with partners to work as one RBC team.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions.

Qualifications

Must-have

• Goal-oriented individual with a demonstrated passion for putting clients first.
• Drive and self-motivation, as well as excellent communication skills and emotional intelligence.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.).
• Personal flexibility to work flexible hours.
• Eagerness to learn and determination to succeed.
• Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course.

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
• Mutual Funds accreditation.

Is this job right for you? Consider viewing our video to decide for yourself.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• A world-class training program in financial services.
• Excellent career development and access to a variety of job opportunities across business and geographies.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Details

Address: 33 DOWNIE ST, STRATFORD

City: Stratford

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-24

Application Deadline: 2025-10-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our growth as one of the largest and most successful banks in the world. We strive to create a workplace where employees feel supported to perform at their best, collaborate effectively, and grow professionally, helping to bring our purpose to life and create value for clients and communities.

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