Client Account Specialist

Rogers Communications, Inc.; Markham; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a Client Account Specialist to enhance customer experiences through direct sales of home services. The ideal candidate will have a proven sales background, excellent interpersonal skills, and a flexible schedule. The position emphasizes relationship-building and sales success, with perks including health benefits and employee discounts.

Benefits

Health & well-being benefits

Paid time off for volunteering

Wealth accumulation including pension plan

Qualifications

• Proven ability to thrive in a sales environment and work independently.
• High motivation and excellent interpersonal skills.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Sell a range of products directly to customers at their homes.
• Generate new residential sales within your territory.
• Build friendly, professional relationships and address post-sales questions.

Skills

Sales environment experience

Excellent communication skills

Negotiation skills

Job description

Overview

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Client Account Specialist – Our Residential team delivers seamless technology for home services including TV, Internet, and Home Phone. We aim to provide reliable connectivity and the best customer experience, connecting Canadians to what matters most. Rogers fosters an environment that inspires growth, builds careers, and promotes inclusion. If you’re motivated to succeed, enjoy connecting with people, and work in a collaborative team, consider joining us.

Join the Rogers Door-to-Door Sales Team: We are excited to deliver best-in-class customer experiences and seek passionate individuals who can connect with customers in the field and champion Rogers services through door-to-door sales.

What’s in It for You: We invest in our team with benefits and perks, including uncapped earning potential, wealth accumulation options, employee discounts, health benefits, and more. We support your development through training, mentorship, and collaboration. We value diversity and inclusion and have employee resource groups supporting equity-deserving groups.

What You Will Do

• Sell a range of products (Wireless, Cable, Hi-Speed Internet, Home Phone) directly to customers at their homes.
• Act on provided leads and generate new residential sales within your territory.
• Represent Rogers in the field, at events, and in response to customer inquiries.
• Build friendly, professional relationships and promptly address post-sales questions.
• Conduct business in line with the Rogers Business Code of Conduct with safety as a top priority.

What You Bring

• Proven ability to thrive in a sales environment and work independently to achieve goals.
• High motivation, excellent interpersonal, communication (verbal and written), and presentation skills.
• Negotiation skills with the ability to handle objections effectively.
• Availability to work flexible hours including days, evenings, weekends, and holidays.
• Comfortable working in various weather conditions.
• Must have a valid driver’s license and a reliable vehicle for daily use.
• Ready to be the face of Rogers? Apply now.

Requirements & Compliance

• Pre-employment background check required; may include criminal background check, credit check, and driver’s abstract depending on role.
• In certain provinces, obtain and maintain a valid security worker licence if required and provide proof prior to start date.

Schedule & Location

Schedule: Full time | Shift: Day | Length of Contract: Regular Position | Work Location: 857 York Mills Rd. (055), North York, ON | Travel Requirements: Up to 75%

Posting Category/Function: Sales & Door-to-door | Requisition ID: 328437

Perks & Benefits

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth accumulation including pension plan and stock options
• Generous employee discounts
• Leadership development, mentorship, and coaching

*available for full-time and part-time permanent employees, some restrictions apply

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