Claims, New Graduate Rotational Program (September 2026 Start)

Definity Financial; Waterloo; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Definity Financial is offering a unique opportunity for new graduates through its Claims, New Graduate Rotational Program. This two-year program includes four rotations across key areas such as Automotive and Property Claims, providing insights into insurance claims management. Ideal candidates will have a degree in business or related fields and possess strong analytical and communication skills. Join us to gain valuable experience and kickstart your career in the insurance industry with excellent growth opportunities.

Benefits

Hybrid work schedule

Company share ownership program

Pension and savings plans

Paid volunteer days

Educational resources

Inclusive environment

Qualifications

• Strong financial acumen.
• Willingness to obtain Chartered Insurance Professional (CIP) designation.
• Positive attitude and collaborative spirit.

Responsibilities

• Assist in investigating, evaluating, processing, and settling various insurance claims.
• Review policy terms and determine coverage.
• Communicate with policyholders and stakeholders.

Skills

Problem-solving

Analytical skills

Communication skills

Education

Degree or diploma in business, economics, science, criminology, psychology, insurance

Job description

About the Program:

We are seeking highly motivated and talented individuals to join our Claims, New Graduate Rotational Program. This program is designed for students who are either about to graduate or who have graduated within the last two years. The Program will provide recent graduates with a comprehensive understanding of the core functions within Property and Casualty (P&C) insurance claims. As a participant, you will have the opportunity to gain valuable experience and develop a broad skill set in claims management, leadership development, customer service, and more, through structured rotations across different areas of the business.

The program includes a structured learning plan, social opportunities to network and meet others in the field, and access to business leaders for guidance and mentorship. Learning through experience, you'll contribute to our business growth from the start.

Upon completing the program, you'll have advanced business knowledge, new skills, insights, and excellent growth opportunities, with the expectation to continue your career within one of the rotational areas.

Program Duration: Two years — four placements of varying lengths in designated business areas.

Business Areas for Rotation: Automotive/Property Claims, Accident Benefits, Bodily Injury, Business Intelligence, Vendor Management, Special Investigations Unit, Subrogation

Role Expectations:

• Assist in investigating, evaluating, processing, and settling insurance claims, including auto, property, injury, and liability claims.
• Review policy terms, determine coverage, analyze evidence to assess insurer liability.
• Communicate with policyholders, claimants, and stakeholders to gather information and provide updates.
• Negotiate fair settlements with claimants, lawyers, and others, ensuring compliance with policies and guidelines.
• Maintain detailed records of communications, investigations, and settlements.
• Collaborate with Claims, Underwriting, and Legal departments to review policies and ensure claims are closed successfully.
• Provide empathetic support to claimants, explaining coverage and process, and addressing concerns.
• Manage multiple claims efficiently, resolve disputes, and analyze data for patterns and decision-making.
• Apply ethical principles to ensure fairness and integrity in claims handling.

Qualifications:

• Degree or diploma in business, economics, science, criminology, psychology, insurance, or related fields.
• Strong financial acumen.
• Willingness to obtain Chartered Insurance Professional (CIP) designation.
• Excellent problem-solving, analytical, and communication skills.
• Positive attitude, collaborative spirit, and adaptability to change.

Application Process:

Submit your cover letter, resume, and academic transcripts (unofficial or official) in one PDF via the online portal by September 26, 2025.

Interview Process:

• First-round involves a one-way video assessment through Harver.
• Final candidates will be invited for in-person interviews at Toronto, Mississauga, or Waterloo offices.

Questions? Contact our campus recruitment team at [e-mail].

We consider potential. If you don't meet every requirement but believe you have what it takes, share more insights in your application and cover letter.

Benefits & Perks:

• Hybrid work schedule
• Company share ownership program
• Pension, savings plans, and company-matched RRSP contributions
• Paid volunteer days and charitable donation matching
• Educational resources, tuition assistance, and paid study leave
• Inclusive environment supporting diversity, accessibility, and accommodation requests

Background Checks:

Successful candidates will undergo background checks, including criminal and reference checks.

#LI-Hybrid

About the Team & Company:

With roots dating back to 1871, Definity is a leading Canadian insurer with brands like Economical, Sonnet, and more. We foster innovation, support our employees, and aim to be a top P&C insurer in Canada. Our flexible, hybrid work model supports collaboration and work-life balance. Join us and love what you do!