Chemical Administration (12 month contract)

First Canadian Financial Group; Sherwood Park; On-site; CAD 40,000 - 55,000; Full time

Job summary

A national financial services organization in Sherwood Park is seeking a Chemical Administrator to assist customers and handle administrative tasks related to Ancillary policies. The ideal candidate will have a high school diploma, experience in customer service, and proficiency in Microsoft Office. This role offers an opportunity for growth and a supportive work environment.

Benefits

On-site gym with free classes

Corporate discount programs

Employee recognition events

Qualifications

• Minimum of 2 years of customer service experience in a front-line role.
• Basic accounting knowledge through coursework or experience.
• Typing speed of 40+ words per minute.

Responsibilities

• Provide information and assistance to customers regarding Ancillary coverage.
• Log and maintain detailed records of customer interactions.
• Process and balance daily remittances from dealerships.

Skills

Customer service experience

Attention to detail

Proficiency in Microsoft Office

Collaboration

Time management

Education

High school diploma or equivalent

Post-secondary education in business administration or accounting

Tools

Sage

Job description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

Benefits

• Off work 1 hour early on Fridays.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Corporate discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
• French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional-level French bilingualism (both spoken and written).

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Office Manager - Alberta, the Chemical Administrator - Alberta (Contract) provides information and assistance to customers, dealerships, account managers, and internal departments regarding Ancillary policies. Responsibilities include handling inquiries via various channels, maintaining accurate records, processing remittances, balancing accounts, processing coverage transfers and cancellations, updating policies, and fostering positive relationships with stakeholders.

Hours of Work are 9:00am - 6:00pm Monday to Thursday and 9:00am - 5:00pm on Friday. During the first 3 months the training schedule will be 7:00-3:30pm Monday to Thursday and 7:00am - 2:30pm on Friday.

Essential Responsibilities

• Provide information and assistance to customers, dealerships, Account Managers, and internal departments regarding Ancillary coverage, including eligibility, expiration, updates, transferability, and cancellations, via email, telephone, mail, or in-person.
• Log and maintain detailed records of all customer and dealer interactions, ensuring accuracy in documentation.
• Process and balance daily remittances received from dealerships, ensuring accurate handling of payments and cheque processing.
• Reconcile and close remittances by month-end, creating invoices and credit notes for discrepancies, and communicating with dealer partners to resolve outstanding issues.
• Follow up with dealerships regarding missing information or documentation that prevents the completion of remittance processing, such as missing certificates, unidentified funds, or replacement requests.
• Process coverage transfers, including receiving applications, verifying documentation, depositing transfer fees, and issuing confirmation of the completed transfer to the new owner.
• Process multiple types of cancellations in accordance with policy terms and conditions, determining refund amounts and handling dealer chargebacks as applicable.
• Handle policy updates from dealerships, ensuring appropriate adjustments in Sage and issuing invoices or credits based on request eligibility.
• Balance dealer accounts in Sage, including applying credits, researching discrepancies, processing write-offs, and creating AR adjustments as required.
• Maintain strong working relationships with internal teams, dealerships, Account Managers, and customers, fostering positive and professional interactions.
• Perform other duties as assigned, supporting the efficiency and accuracy of Ancillary product administration.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; post-secondary education in business administration, accounting, or a related field is an asset.
• Minimum of 2 years of customer service experience in a front-line role (telephone and/or email) is strongly preferred.
• Basic accounting knowledge through coursework or 1 year of relevant experience is considered an asset.
• Strong attention to detail with the ability to multitask and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel) at an intermediate level is required.
• Typing speed of 40+ words per minute.
• Positive attitude and ability to collaborate effectively within a team environment.
• Strong time management skills, with the ability to prioritize tasks and meet deadlines.
• Experience working with Sage is considered an asset.
• English language proficiency with proven verbal and written communication skills is required.
• French language proficiency is an asset.
• Successful completion of a criminal background check, education verification, and employment reference checks is required prior to employment.

Thank you for considering our organization.

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Accommodations are available upon request.