CCR-Care Coordinator

pt Health; Kamloops; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading health clinic is seeking a part-time Care Coordinator to enhance customer relations through efficient administrative support. The role includes handling patient intake, managing clinic activities, and providing exceptional service to patients and stakeholders. Ideal candidates will have strong interpersonal and organizational skills, along with a high school diploma. This role offers flexibility and the chance to be part of an inclusive work environment.

Qualifications

• High School Diploma, G.E.D., or equivalent required.
• Experience in a Physiotherapy clinic is an asset.
• Strong organizational skills and ability to prioritize and multitask.

Responsibilities

• Answer telephone calls and provide excellent customer service.
• Coordinate detailed intake of patient information.
• Schedule appointments and maintain patient records.

Skills

Customer service

Telephone etiquette

Organizational skills

Communication skills

Data entry skills

Adaptability

Education

High School Diploma or equivalent

Job description

Position Type : Part Time

Anticipated Work Schedule

Monday From : 16:00 To 22:30
Tuesday From : 13:00 To 17:00
Wednesday From : 16:00 To 22:30
Thursday From : 13:00 To 17:00
Friday From : 13:00 To 17:00

Hours may vary based on business needs.

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service with all patients, team members, and external customers.

The Care Coordinator handles patient intake, data entry, answering phones, outbound calls, receiving faxes and emails, invoicing, and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors, and provide excellent customer service
• Coordinate detailed and accurate intake of patient information during visits and treatment
• Assist patients with paperwork to ensure accuracy
• Schedule appointments and maintain patient records
• Collect payments at the time of service
• Track funding approval for all funding streams
• Complete data entry and billing tasks
• Manage courier packages and process emails, mail, and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent
• Excellent customer service and telephone etiquette
• Strong organizational skills and ability to prioritize and multitask
• Excellent communication (verbal/written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic is an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Lifemark promotes equal employment opportunities for all applicants, including those from employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates during the recruitment process. Please email us at talent at [email address].

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