Casual Veterinary Reception, Client Care, Mississauga-Oakville Veterinary Emergency Hospital

VCA Animal Hospitals; Oakville; On-site; CAD 40,000 - 50,000; Part time

Job summary

A veterinary care provider in Oakville, ON, is seeking a Veterinary Receptionist to provide exceptional client care and support. Responsibilities include welcoming clients and pets, managing appointments, handling invoicing, and responding to communications. This casual position is perfect for organized and empathetic individuals eager to support a caring animal hospital environment. Join us in making a difference in pets' lives!

Benefits

Competitive wages and health/dental benefits

Uniform allowance

Generous personal pet care discounts

Career development opportunities

Referral bonus rewards

Qualifications

• Previous customer service or front desk experience in hospitality is an asset.
• No experience with animals is fine, as long as you love pets.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents.
• Answer a multiline phone system and track and schedule appointments effectively.
• Manage email correspondence with clients, veterinarians, and internal messages.
• Admit and discharge pet patients and handle invoicing/billing.

Skills

Customer service

Multiline phone system management

Organizational skills

Empathy

Job description

Overview

Veterinary Reception, Client Care Location: Oakville, ON Casual position

Mississauga-Oakville Veterinary Emergency Hospital is currently welcoming a casual Veterinary Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and schedule appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

Interested candidates should be aware that we are a 24-hour hospital, and staffing hours will be reflective of this.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in!

• A caring culture of Wellness and Appreciation!

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Competitive wages and health/dental benefits!

• Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• Extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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