Casual Outlet Server

Gateway Casinos & Entertainment; Rama; On-site; CAD 30,000 - 60,000; Part time

Job summary

A large diversified gaming company in Rama, Ontario is seeking experienced Outlet Servers to join their Food & Beverage team. This role involves maintaining tables, serving food and beverages, and ensuring superior customer service. Applicants should have at least 1 year of customer service experience and be able to manage multiple tasks in a fast-paced environment. Growth opportunities and a fun work atmosphere are integral to the company culture. Smart Serve certification is required.

Benefits

Exciting work environment

Opportunity for growth and development

Excellent health and dental plan options

Qualifications

• 1 year direct customer service experience in a fast-paced environment.
• Ability to carry out essential duties that require frequent lifting.
• Excellent time management skills in a high volume work environment.

Responsibilities

• Set tables and maintain proper table maintenance.
• Serve food and beverage to guests.
• Provide superior customer service and respond to inquiries.

Skills

Customer service experience

Ability to use P.O.S

Knowledge of wine service and beverage products

Reliable work ethic

Excellent time management skills

French language skills

Education

Smart Serve certification

Job description

Rama, Ontario Food and Beverage Casual Application Deadline (Internal Applicants Only): 09/04/2025

Wages: Start Rate: $ 17.60 ; 520 Hour Rate: $ 17.60 ; 1‑Year Rate: $ 17.89

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Employee‑driven recognition program

The Position

Casino Rama is looking for experienced, customer‑oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers. As an Outlet Server at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well as in banquets.

Key Responsibilities

• Set tables and maintain proper table maintenance;
• Take menu orders and serve food and beverage to guests;
• Directly or indirectly provide for superior customer service; respond to customer’s inquiries in a timely and professional manner; satisfy customer requests within established rules of etiquette;
• Understand and adhere to restaurant specific standards of service;
• Comply with Liquor License Act and adhere to all Casino Rama Policies and Procedures;
• Maintain a professional appearance as per company grooming policy;
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times;
• Work in cooperation with supervisor and other co‑workers and promote excellent employee relations with co‑workers;
• Be responsible to self‑tender and use a P.O.S. system depending on the outlet scheduled;
• Perform other duties as required and based on the needs of the outlet to which assigned.

What You Bring

• 1 year direct customer service experience in a fast paced environment, similar position preferred;
• Ability to use P.O.S (Point of Sale) and tender own transactions with accuracy;
• Previous experience and knowledge of wine service and beverage products;
• Reliable and dependable work ethic;
• Excellent time management skills; must have the ability to efficiently and calmly multi‑task in a high volume, fast paced work environment;
• Must be able to carry out essential duties that require frequent lifting of dishes, trays, cutlery & other related service products from 2‑44 lbs.;
• Must be able to withstand frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift, balance and extend in order to provide service;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• French language skills (verbal and written) are an asset
• Must have or be able to acquire Smart Serve certification.

Who We Are

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

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Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

"Play Smart"

IMPORTANT:

Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.