Cashier

Pottery Barn; Toronto; On-site; CAD 30,000 - 45,000; Full time

Job summary

Pottery Barn is seeking a full-time retail sales associate in Toronto. The ideal candidate will deliver exceptional customer service, assist clients with purchases, and maintain a vibrant store environment. A passion for sales and building customer relationships is essential, along with previous experience in a customer-facing role. Enjoy benefits including generous discounts, health insurance, and a dynamic team culture.

Benefits

Generous Discounts

401(k) Plans

Wellness Programs

Paid Vacations

Health, Dental, and Vision Insurance

Qualifications

• 1-2 years of customer service experience required.
• Proficient in operating POS systems.
• Ability to prioritize and multitask effectively.

Responsibilities

• Engage with clients and manage cash transactions.
• Maintain store environment and ensure customer satisfaction.
• Inform customers about products and promotions.

Skills

Customer Service

Sales

Multitasking

Education

High School Diploma or Equivalent

Tools

POS System

Job description

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our core values include People First, customer focus, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Maintain a lively and upbeat store environment for customers and teammates.
• Engage with clients at the cash wrap, offering personalized service and creating positive impressions.
• Perform register/POS transactions, sales, returns, and exchanges accurately and efficiently.
• Ensure correct ringing and pricing of merchandise, using overrides when necessary.
• Manage customer expectations by communicating product info, care, maintenance, and delivery timelines.
• Confirm purchases and suggest additional products to enhance sales.
• Inform customers of ongoing promotions that may influence their purchases.
• Share product information, testimonials, and details about in-store events to enrich the customer experience.
• Maintain visual standards and supplies at the cash wrap area.
• Utilize available resources to fulfill customer needs and resolve issues.
• Perform additional duties as assigned, complying with company policies.
• Foster a fair, respectful, and inclusive environment aligned with our People-First Philosophy.

Criteria

• Enjoy closing sales and have a track record of exceeding goals.
• Thrives in an entrepreneurial environment and seeks innovative solutions.
• Passionate about building lasting customer relationships and promoting company offerings, including credit cards and product launches.
• Ask insightful questions to understand customer styles and needs.
• Succeed both independently and as part of a team.
• High school diploma or equivalent preferred.
• 1-2 years of customer service experience.
• Capable of prioritizing and multitasking effectively.
• Able to stay mobile on the sales floor for extended periods.
• Proficient in operating POS systems.
• Capable of lifting and moving medium to large items (up to 75 lbs.) safely.
• Full-time employees should have open availability; part-time associates must work at least 15 hours weekly, including weekends and holidays, with specific scheduling requirements.

Physical Requirements

• Ability to move on the sales floor for long periods.
• Operate POS systems.
• Lift and move items up to 75 lbs., using proper safety techniques.

Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity and inclusion drives innovation, fosters healthy teams, and improves customer experiences. We aim to create a global culture where everyone can bring their authentic selves to work, with advancement based on merit and contributions, valuing individual differences.

Benefits Specific to You

Depending on your role and location, benefits may include:

• Generous discounts on all Williams-Sonoma brands.
• 401(k) plans and other investment options.
• Wellness programs supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time staff.
• Health, dental, and vision insurance, including domestic partner benefits.

Note: We are not sponsoring immigration cases or relocating employees at this time.

San Francisco Locations

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We consider qualified applicants with criminal histories in accordance with local laws and ordinances.