Case Manager

Workplace Safety and Insurance Board; Guelph; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance organization in Ontario seeks a Case Manager to make informed decisions regarding workplace injuries. The candidate will analyze information, adapt to changing needs, and collaborate effectively with teams. This role demands strong decision-making abilities and exceptional communication skills. Candidates should hold a university degree and have at least two years of experience in adjudication or case management. Join our mission to support workplace safety and employee recovery.

Benefits

Comprehensive health and wellness plan

Defined benefit plan

Competitive salary

Qualifications

• Two years prior experience in Adjudication or Case Management.
• Ability to communicate clearly and effectively.
• Experience in decision-making processes and case management.

Responsibilities

• Make informed decisions based on legislation and policy.
• Gather and analyze information to assess eligibility and progress.
• Collaborate with internal teams and external partners.
• Execute case management plans ensuring timely follow-through.

Skills

Sound decision-making skills

Exceptional communication

Adaptability

Strong teamwork

Education

University completion at undergraduate level

College Secondary School Diploma

Job description

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.

Salary Grade: 213 From: $97,184.05

We anticipatebilingual (French & English) and unilingual permanent opportunities in the following office locations:

• Kingston - Unilingual
• St. Catharines - Unilingual
• Sudbury – Unilingual
• Sudbury - Bilingual
• Toronto - Bilingual

Join Our Team—Where Potential Meets Purpose—at WSIB

At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage-loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way. Learn more about us at wsib.ca.

Why Work With Us?

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team-focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

If you’re ready to make a difference and grow your career in a collaborative, high-impact environment, we invite you to apply and join Team WSIB!

About the Opportunity: Case Manager

Are you a strong decision-maker who thrives in a fast-paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.

What You’ll Do:

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

Who You Are:

• Sound decision‑making skills and the ability to weigh complex information
• Exceptional communication (verbal and written) with empathy and clarity
• Adaptability to evolving situations and client needs
• Strong teamwork and collaboration within multidisciplinary teams
• Demonstrated ability to follow through and deliver results.

What you will bring:

Education

University completion at undergraduate level.

Experience

• Two years prior experience in Adjudication or Case Management and Customer Service.
• Adjudication is a process of decision making, gathering an weighing information against guidelines, policy and laws to arrive at an objective outcome
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution.

This position is currently eligible for an education equivalency.

Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level.

College diploma program of over one year and up to two years plus 6 years of experience

College diploma program of over two years and up to three years plus 4 years of experience

There are no equivalencies for established professional certifications and/or designations.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre

Education Required

College Secondary School Diploma

Exp. equivalent to University/College

Undergraduate Degree