Case Management Partner

Walmart; Mississauga; On-site; CAD 74,000 - 102,000; Full time

Job summary

A leading retail corporation in Mississauga seeks a workplace investigator to conduct complex investigations related to harassment and discrimination. The role demands excellent communication, both oral and written, and proficiency in English and French. Candidates should have 3-5 years of relevant experience and a College Certificate or Diploma. Compensation ranges from $74,000 to $101,750 based on experience, offering a chance to significantly influence workplace culture and ensure compliance with legal frameworks.

Qualifications

• 3-5 years’ experience in investigations or human rights fields is an asset.
• Demonstrates professionalism in handling confidential information.
• Able to prioritize urgent matters effectively.

Responsibilities

• Conduct high volumes of complex workplace investigations.
• Communicate investigative findings to senior management.
• Provide subject matter expertise to managers and HR partners.

Skills

Excellent communication skills

Proficiency in English and French

Conflict management skills

Consulting skills

Flexibility and adaptability

Team player

Action oriented

High accountability

Education

College Certificate or Diploma

Certificate in conducting workplace investigations

Job description

Overview

Position Summary: This role conducts complex workplace investigations with a focus on harassment and discrimination. Responsibilities include policy analysis and providing recommendations for senior management.

What you’ll do

This role independently conducts high volumes of complex and neutral workplace investigations into allegations of policy violations, including harassment and discrimination allegations. As an investigator, Case Management Partners are responsible for reaching appropriate conclusions in accordance with applicable employment-related legislation and evolving employment and human rights case law. The role requires effective communication of investigative findings, policy applications, and related recommendations to senior management and legal counsel, both in writing and verbally. This role involves handling highly sensitive and confidential information about associates. Additionally, this role provides subject matter expertise in workplace investigations to various managers and HR business partners. Developing a professional reputation as neutral, experienced, and trustworthy is essential for this role. The role must also appropriately prioritize overlapping urgent matters.

Qualifications

• Excellent communication skills with all levels of the organization (oral and written), including complex writing of a legal nature.
• Proficiency in both English and French.
• Demonstrates professionalism in dealing with highly confidential information and situations.
• Proven conflict management skills, including the ability to be neutral and calm in interviews about sensitive matters.
• Consulting skills to efficiently partner with the store management and human resources teams.
• Demonstrates flexibility and adaptability to changing business conditions.
• Able to work as a team player.
• Action oriented individual, who demonstrates high accountability, solid judgment, and decision-making abilities.
• Minimum Education Required: College Certificate or Diploma. Certificate in conducting workplace investigations or human rights training is an asset.
• 3-5 years’ experience in investigations or human rights fields would be considered an asset.

Leadership Expectations

Respect the Individual: Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associates feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work. Engages and commits to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments. Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us. Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values. Is consistently humble, self-aware, honest, and transparent.

Serve our Customers: Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks. Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Compensation

The pay range for this position is $74,000.00 - $101,750.00. Pay will be determined based on relevant experience.

Location

Primary Location: 1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada.

Additional Information

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Are you currently a Walmart associate? Please login to your Workday account and use the Find Jobs report to apply for this job.

Application Considerations

Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.