Cargo Account Manager

Avia Solutions Group; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global logistics company based in Toronto is seeking a Cargo Operations Account Manager to manage all aspects of cargo charter flights. This role emphasizes client relationship management, business development, and logistic operations. The ideal candidate will have expertise in cargo operations, negotiation skills, and a proactive approach to customer service. A competitive salary and comprehensive benefits package are offered, along with opportunities for professional development and training.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Access to LinkedIn Learning courses

Qualifications

• A strong background in cargo operations is essential for the role.
• Experience in managing charter flights and client relationships.
• Proficient in negotiation and evaluation processes.

Responsibilities

• Manage all aspects of cargo charter flights.
• Maximise business opportunities with tailored solutions.
• Maintain and develop client relationships for business growth.

Skills

Cargo Operations

Negotiation

Client Communication

Business Development

Logistics Management

Job description

Overview

Intradco Global is looking for a Cargo Operations Account Manager located in Toronto, Canada. We are a global brand that values a fast-paced environment, diversity, and growth with a dynamic company. The successful candidate will receive training and industry know-how; bringing Cargo Operations skills is essential for the role.

Purpose of the Role

To manage all aspects of a cargo charter flight from initial request to putting offers together, following up with the client and carrying through to booking and handling of flight operation to its completion.

To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.

To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Contribute towards innovative solutions, processes, product development that help keep Intradco Global at the forefront of specialized Live Animal logistics & Other air cargo verticals.

Responsibilities of the Role

• Communicate effectively with aircraft providers for offers.
• Negotiate with aircraft providers when necessary to procure best value for clients.
• Evaluate suitable commission schedule.
• Ensure timely offers with detailed and accurate information are provided for clients.
• Follow up regularly and work towards confirmation.
• Ensure all contracts, insurance, and regulatory matters are accurate, legally compliant and that company requirements are met.
• Verify the supplier contract in detail and ensure all terms comply with CF charter agreement.
• Issue a flight brief with all flight-related information.
• Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.
• Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.
• Ensure the client is always kept informed of any development linked to specific bookings.
• Use initiative to identify new potential areas for business development.
• Provide support for sales activity for new business development.
• Cold calling prospect clients to help build on our successful portfolio of existing clients.
• Operationally manage complex air charter/freight/project movements across niches such as Automotive, Defense, Aid, Live Animal, Event logistics, Perishables, Foodstuffs and other cool chain industries.
• Be a first point of contact for key clients to discuss, design and execute operational plans for their projects.
• Tailor existing operational processes and create standard operating procedures for IG/CF that will be implemented, followed and reviewed regularly.
• Provide customs advice to both clients and the internal Intradco Global team for adhering to correct global customs protocols and managing stall/ULD logistics.
• Foster a highly collaborative approach to market-focused solutions and encourage excellent intra-team communication at all levels.
• Positively communicate cargo operations protocols and improvements with the team.

What We Offer

• Competitive salary
• Comprehensive benefits package
• Opportunity to join a global company and be part of a diverse international team
• Professional development and career opportunities
• Unlimited access to thousands of courses on LinkedIn Learning platform
• Contribute towards innovative solutions, processes, product development that help keep Intradco Global at the forefront of specialized Live Animal logistics & other air cargo verticals

Recruitment and Equal Opportunity

Recruitment agencies: we have an in-house recruiter alongside a preferred agency list. We do not accept CVs or applications sent on a speculative basis. We are proactive in reaching out to agencies if there is a business need, so please refrain from calling us.

Intradco Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.