Care Coordinator, Bilingual, Temporary Full Time, Intake : Labelle, Cornwall, Pembroke

UNAVAILABLE; Cornwall, Eastern Ontario; On-site; CAD 44,000 - 48,000; Full time

Job summary

An established healthcare provider seeks a dedicated Bilingual Care Coordinator to enhance patient care through assessments, referrals, and personalized service plans. This role offers a unique opportunity to work within a collaborative team, providing essential support to patients and caregivers in their health journeys. With a focus on patient-centered care, you will help manage caseloads while ensuring access to vital community resources. Join a dynamic organization that values professional growth and work-life balance, all within a supportive and inclusive environment.

Benefits

Flexible work options

Comprehensive benefits

Pension plan

Professional development opportunities

Qualifications

• Registered Nurse or equivalent degree with relevant registration in Ontario.
• Over two years of community-based experience preferred.

Responsibilities

• Manage diverse patient caseloads and develop individual care plans.
• Conduct comprehensive patient assessments and coordinate care services.

Skills

Communication Skills

Teamwork

Fluency in English and French

Patient Assessment

Education

Registered Nurse (BScN or diploma)

Degree/diploma in Physiotherapy

Degree/diploma in Occupational Therapy

Degree in Social Work

Degree in Speech Therapy

Degree in Foods and Nutrition

Tools

Microsoft Office

Job description

Job Description

Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietitian, or speech language pathologist seeking a rewarding career that cares for others in a professional practice that cares for you? You're in the right place.

As a Bilingual Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers, and other healthcare practitioners.

Whether you work in our office, in the community, or in a healthcare facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our supports for professional growth, personal wellness, and work-life balance.

What will you do?

Under the general direction of the Manager, Home and Community Care, the Care Coordinator is responsible for managing a caseload of diverse patients with various health concerns. The Care Coordinator will assess patients' care needs via phone, develop, implement, and update care plans based on health and psychosocial needs, and accommodate patient and caregiver wishes where possible. They will determine eligibility for Ontario Health atHome Champlain-approved services and refer patients and caregivers to community resources.

This role involves phone-based assessments and developing individual care plans using a multidisciplinary team approach. It is an in-office, non-visiting role, prioritizing referrals based on complexity, urgency, and needs, following Ontario Health atHome Champlain guidelines.

Primary Responsibilities:

• Complete comprehensive patient assessments using validated tools, including clinical, physical, psychosocial, and caregiver needs
• Assess understanding and learning needs related to diagnosis, treatment, resources, and coping
• Assist in setting appropriate goals with patients and caregivers
• Develop individualized care and service plans reflecting patient priorities and outcomes
• Coordinate delivery of home and community care services
• Manage vendor and resource utilization for medical equipment and supplies
• Facilitate communication among healthcare team members to maximize outcomes
• Implement and authorize care plans through contracted providers
• Provide regular reports to physicians, service providers, patients, and caregivers
• Document case information per Ontario Health atHome Champlain policies

Additional Details:

Team/Department: Intake

Hours of work: Rotating shifts (8 or 12 hours) between 8 am and 8 pm, 7 days/week, totaling 70 hours biweekly (12-hour shifts until June 7, 2025)

FTE: 1.0

Length of Temporary Assignment: December 5, 2025

Starting Salary: $44.480 to $47.517

Affiliation: OPSEU

Reporting to: Manager, Patient Services

Office Locations: Cornwall, Labelle, Pembroke

Qualifications:

• Registered Nurse (BScN or diploma) with the College of Nurses of Ontario; or
• Degree/diploma in Physiotherapy with registration in Ontario; or
• Degree/diploma in Occupational Therapy with registration in Ontario; or
• Degree in Social Work with registration in Ontario; or
• Degree in Speech Therapy with registration in Ontario; or
• Degree in Foods and Nutrition or equivalent with registration in Ontario.
• Related professional experience (community-based preferred), typically over two years

Preferred Skills:

• Experience working with diverse patient groups and managing sensitive conversations
• Ability to work independently and as part of a team
• Strong communication, facilitation, diplomacy, and relationship-building skills
• Proficiency with computer software and Microsoft Office
• Valid driver’s license and access to a vehicle
• Fluency in English and French
• Recent Vulnerable Sector Check

Work Conditions & Benefits:

Hybrid work model combining in-office and telework. We offer flexible options, comprehensive compensation, benefits, development opportunities, a pension plan, and a supportive work environment.

About Us:

Ontario Health atHome aims to serve every person in Ontario by partnering with various healthcare entities to deliver responsive, accessible, patient-centered care.

Why Join Us?

If you are eager to drive excellence in care and service, seek leadership and learning opportunities, and want to be part of a diverse, inclusive culture, we invite you to apply.

Commitment to Diversity:

We are committed to equity, inclusion, diversity, and anti-racism. We encourage applications from all qualified candidates and provide accommodations upon request.

We thank all applicants; only those selected for an interview will be contacted.