Call Center Representative (Government)

Recrute Action; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government institution in Edmonton is seeking professionals for a full-time role providing information to Albertans through phone and email. The position requires a High School Diploma and relevant customer service experience. Offered at a competitive hourly rate of $28 to $30, the role is on-site with flexible hours including potential shift work. Join a committed and professional team.

Qualifications

• Minimum of 2 years experience in customer service.
• Proficiency with Microsoft Office Suite required.
• Experience with advanced Excel functions is a plus.

Responsibilities

• Provide accurate information to clients via phone and email.
• Log client interactions for reporting purposes.
• Refer inquiries to appropriate agencies and departments.

Skills

Data Entry

Administration Support

Drafting

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Microsoft Excel

ServiceNow

Job description

Overview

A government institution is seeking five (5) professionals to provide courteous timely and accurate information to Albertans via phone and email. These individuals will handle inquiries about various government programs, offer guidance, resolve problems, and refer individuals to the appropriate government departments and external agencies.

What is in it for you

Hourly salary of $28 to $30 based on experience.

6-month job assignment.

Employment Type: Full-time position, 36.25 hours per week.

Standard hours of work are 8:15 am to 4:30 pm with a 1-hour lunch break.

Required to be flexible and available for the potential of 24/7 shift work. This includes, and is not limited to, days, evenings, weekends, provincial/federal holidays, and overnight shifts.

On-site work in a dynamic environment.

Join a passionate and inclusive team of professionals.

Responsibilities

• Ensure clients understand requirements and information to help them achieve their objectives.
• Maintain professionalism while handling a range of caller issues and behaviors.
• Provide appropriate referrals to municipal, provincial, or federal government departments, agencies, registries, courts, law enforcement, and legal counsel when inquiries fall outside the assigned mandate.
• Accurately log client interactions in ServiceNow for reporting and statistical purposes.
• Adapt to program changes and an evolving environment with agility.

What you will need to succeed

• High School Diploma or GED.
• 2 years of experience with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• 2 years of experience in a customer service role interacting with clients.
• 1 year of experience creating and using advanced Microsoft Excel functions (Pivot tables, VLOOKUP) (nice to have).
• 1 year of experience using Microsoft SharePoint (nice to have).
• 1 year of experience with ServiceNow (nice to have).
• 1 year of experience using CXone (nice to have).
• Key Skills: Data Entry, Deputy, Drafting, Hibernate, Administration Support, Activex.

Other details

• Location/Availability: On-site
• Vacancy: 1
• Experience: years
• Salary: 28 - 30 per hour