Call Center Representative

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading business services company in Cape Breton is looking for enthusiastic Call Center Representatives. This role involves handling inbound and outbound customer service calls, supporting clients with inquiries, and promoting products. No prior experience is necessary, making it a great entry-level position. Ideal candidates will possess strong communication skills, and proficiency with basic computer applications. Starting compensation is based on experience, with various benefits offered to support team members.

Benefits

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Advancement Opportunity

Flexible Schedules

Daily Contests, Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18 years or older.
• Reliable and punctual.
• Skilled in troubleshooting and follow-up.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues on the first call.
• Research and retrieve information to support customer needs.

Skills

Strong communication skills

Organizational skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Location

Sydney, NS

Job Type

Full-Time

Pay Types

Hourly + Bonus

Benefits & Perks

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance, Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests, Prizes
• Casual Dress Code
• Regular Raises

Application Details

No Resume Required, Entry‑Level

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well‑known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. No prior call‑center experience required. Candidates from hospitality, retail, and food service are encouraged to apply.

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem‑solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual.
• Skilled in troubleshooting and follow‑up.
• Able to multitask and self‑manage effectively.
• Excellent interpersonal skills.

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, or administrative roles.
• Experience in state or federal work environments.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada).

Compensation & Benefits That Fit Your Life

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Core benefits include paid training, health coverage through Blue Cross for full‑time employees, life insurance, accident and critical illness insurance, career growth opportunities, a casual dress code, and regular raises.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move around the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

EEO Statement

MCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.

Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.