Call Center Customer Solutions Sales Rep

Sales and Marketing; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading communication provider is seeking a Client Solutions Representative to enhance customer satisfaction and drive revenue growth. You will engage customers, handle inquiries, and upsell services. The ideal candidate has at least 6 months of customer service experience and a high school diploma. A flexible schedule is required. Attractive wages starting at $18/hour plus incentives are offered.

Benefits

Competitive pay starting at $18/hour

Free and discounted services

Incentives for top performers

Qualifications

• 6 months of customer service or phone sales experience.
• Knowledge of cable communications products like TV and internet.

Responsibilities

• Retain valued customers and upsell services.
• Respond to inbound calls and handle billing inquiries.
• Process orders and maintain customer account information.

Skills

Strong English communication skills

Adaptability and problem-solving

Flexibility for variable hours

Education

High school diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus incentives that can bring top performers to an annual salary of over $70,000. You can also enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Client Solutions Representative, you will leverage your skills to retain valued customers and upsell our top-tier services. Your contributions will directly impact customer satisfaction, drive revenue growth, and strengthen customer loyalty.

What our Client Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

• Normal office environment

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6 months of customer service or phone sales experience to enhance customer satisfaction and retention

Technical Skills

• Knowledge of cable communications products: TV, internet, and telephone

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments

Preferred Qualifications

• 1+ years of call center experience

EOE, including disability and veterans. Get to Know Us: Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.