Business Testing Specialist

Manulife Financial; Waterloo; Hybrid; CAD 59,000 - 99,000; Full time

Job summary

A leading financial services provider in Waterloo is looking for a Business Testing Specialist to enhance our AdminAdvantage Payroll team. The successful candidate will support payroll testing and provide technical guidance while building strong relationships with various stakeholders. This role requires a blend of analytical skills and adaptability, along with the ability to navigate a fast-paced, changing environment. We aim to empower you through flexible benefits and career growth opportunities.

Benefits

Customizable health and dental benefits

Retirement savings plans

Paid time off program

Qualifications

• Experience in administering benefits or implementing payroll.
• Possess business analysis and project management experience.
• Strong capability to identify and resolve system issues.

Responsibilities

• Support payroll testing and ensure compliance.
• Analyze requirements and provide expert guidance on payroll.
• Build relationships with Payroll Implementation Consultants and IT.

Skills

Analytical Skills

Quick Learner

Adaptability

Customer Management

Bilingualism (English and French)

Education

Formal training in business analysis

Relevant work experience

Tools

Office 365

Confluence

SQL

Jira

Job description

Plan Sponsor Administration is looking for a Business Testing Specialist to join our AdminAdvantage Payroll team. The Payroll team implements customized payroll solutions for a variety of clients and require testing through our User Acceptance Testing environment. The Business Testing Analyst is responsible for participating in client-specific payroll needs and implementations with a focus on providing expert technical guidance on payroll-related changes through this environment and others while building strong relationships with our Payroll Implementation Consultants, Service Owners, Payroll Specialists and IT partners.

The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The AdminAdvantage PAD and Payroll team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Position Responsibilities

• Testing: Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.
• Subject Matter Expert: Review and refine detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states and provide expert guidance on payroll-related changes. Support the investigation of requirements and systems issues.
• Payroll and IT Stakeholder Relationships: Build and maintain strong relationships with Payroll Implementation Consultants, Specialists and IT Partners.
• Continuous Improvement: Provide expert advice on business processes and documentation to help identify opportunities for improvement. Create and propose temporary and permanent process solutions to adapt to a rapidly changing business environment.
• Translate Client Needs: Convert client requests into clear, actionable technical requirements supporting both internal user-acceptance as well as client testing and implementation.
• Project Meetings: Actively participate in internal and occasional external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.

Required Qualifications

• Industry Knowledge: Previous experience administrating benefits or implementing payroll for medium to large organizations.
• Business Analysis Experience: Possess formal training or equivalent work experience in business analysis, project management and methodologies (such as Lean Six Sigma).
• Analytical Skills: Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management. Strong ability to communicate complex technical concepts both verbally and through documentation.
• Quick Learner: Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem-solving skills, proficient use of Office 365 and content management systems such as Confluence.
• Adaptability: Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Preferred Qualifications

• Group Benefits/AdminAdvantage Knowledge: In-depth knowledge of group benefits and AdminAdvantage is an asset, enhancing the ability to manage payroll-related benefits.
• Stakeholder Collaboration: Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions.
• Technical Expertise: Expertise in using tools like Office Suite (specifically Excel, Teams), SQL, Jira, and Confluence to manage data, track project progress, and collaborate with team members efficiently.
• Customer Management: Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en.

宏利是平等機會僱主

在宏利／恒康，我們擔抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Working Arrangement

混合式

Salary Range

Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.