Business Technology Solutions Consultant - Patient Services

ZS; Toronto; Hybrid; CAD 85,000 - 105,000; Full time

Job summary

A management consulting and technology firm in Canada is looking for an experienced Business Analyst to lead patient support programs. The role requires over 7 years of expertise in Business Analysis, particularly in Salesforce Health Cloud implementations. You will own functional designs, collaborate with multiple teams, and prioritize project deliverables, ensuring effective client engagement and delivery. The firm promotes a flexible working model where ZSers work on-site three days a week and remotely two days a week, allowing for a balance of collaboration and flexibility.

Benefits

Health and well-being benefits

Professional development programs

Flexible working model

Qualifications

• 7+ years of experience in Business Analysis, with at least 3 years in Salesforce Health Cloud.
• Proven experience leading discovery and translating business needs into Salesforce solutions.
• Significant supervisory experience and project management skills.

Responsibilities

• Lead discovery and blueprinting for patient support programs.
• Own functional design and align Salesforce capabilities with business goals.
• Serve as liaison between business, IT, and delivery teams.

Skills

Business Analysis

Salesforce Health Cloud

Project Management

Communication

Agile Methodologies

Problem Solving

Education

Bachelor’s degree in Business Analytics, Computer Science, or related field

Tools

Salesforce

AWS

Power BI

Snowflake

Job description

About ZS

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What You’ll Do

• Lead end‑to‑end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI‑enabled tools).
• Own the functional design and ensure alignment of Salesforce capabilities with business objectives.
• Collaborate with solution architects to define data models, integrations and system boundaries.
• Drive design decisions on core Health Cloud components.
• Serve as the primary liaison between business, IT and delivery teams.
• Facilitate executive‑level workshops to define KPIs, governance frameworks and future‑state operating models.
• Advise on best practices in patient support, reimbursement models, digital adherence and specialty therapy services.
• Manage the end‑to‑end requirements lifecycle – epics, features, user stories, acceptance criteria and refinement.
• Ensure traceability across design, build and testing phases.
• Prioritize and manage the product backlog for sustainable delivery.
• Define and document integration requirements with HUBs, specialty pharmacies and broader patient ecosystems.
• Map data flows across onboarding, benefit verification, prescription status, nurse interactions and safety events.
• Lead KPI design and reporting frameworks for therapy initiation, adherence, contact‑center performance and patient outcomes.
• Lead UAT planning, business validation and defect triage.
• Ensure compliance with HIPAA, GDPR and pharma code of conduct.
• Support training, change management and rollout planning.
• Demonstrate understanding of patient pathways, financial assistance, prior authorization complexity and real‑world patient engagement challenges.
• Guide solution design for multi‑market, multi‑brand scalability across therapeutic areas.

What You’ll Bring

• Either a junior year Bachelor’s degree or first year Master’s in Business Analytics, Computer Science, MIS, MBA or related field with academic excellence.
• 7+ years of Business Analyst or Techno‑Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user‑story writing, communication and stakeholder management skills.
• Strong communication skills to convey technical concepts to diverse audiences.
• Significant supervisory, coaching and hands‑on project management skills.
• Extensive experience with major cloud platforms such as AWS, Azure and GCP.
• Deep knowledge of enterprise data management, advanced analytics, process automation and application development.
• Familiarity with industry‑standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI and cloud environments.
• Experience delivering projects using agile methodologies.
• Salesforce certifications: Health Cloud Consultant or Life Sciences Cloud.
• Experience with large global pharma clients in Patient Services.
• Familiarity with AI‑driven and agentic workflows.

Additional Skills

• Capable of managing a virtual global team for timely delivery of multiple projects.
• Experienced in analyzing and troubleshooting interactions between databases, operating systems and applications.
• Travel to global offices as required to collaborate with clients and internal project teams.
• Client‑first mentality.
• Intense work ethic.
• Collaborative spirit and problem‑solving approach.

How You’ll Grow

• Cross‑functional skills development and custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.

Hybrid Working Model

ZS is committed to a Flexible and Connected way of working. ZSers are on‑site at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement for client‑facing ZSers. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences and enhance professional growth by working in different environments and cultures.

Perks & Benefits

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.

Application Information

To complete your application: candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.