business general manager

MR MIKES SteakhouseCasual; Yorkton; On-site; CAD 55,000 - 60,000; Full time

Job summary

A popular casual dining establishment in Yorkton is seeking an Assistant General Manager to ensure exceptional dining experiences and foster strong customer relationships. This role involves overseeing operational excellence, managing the urbanLODGE program, and collaborating with other managers for store performance improvements. Candidates must have at least 3 years of dining experience, including a supervisory role, along with relevant certifications. This full-time position offers a competitive salary between $55,000 and $60,000 annually.

Benefits

Dental care

Extended health care

On-site parking

Paid time off

Store discount

Qualifications

• Minimum 3 years of experience in Front of House or Back of House roles, including management.
• Essential certifications in Food Safety and Alcohol Service.
• Experience in a high-volume, casual dining restaurant.

Responsibilities

• Ensure exceptional dining experiences and customer relationships.
• Oversee all aspects of the urbanLODGE program.
• Collaborate with the General Manager on store performance.

Skills

Customer service excellence

Team leadership

Problem-solving

Training and development

Education

High School Graduation

Post-Secondary Education

Job description

Job Title

Assistant General Manager – MR. MIKES® Yorkton – Yorkton, SK

Job Description

As the Assistant General Manager at MR. MIKES®, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem‑solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the Operations Manager for store performance improvements.

Responsibilities

• Uphold the philosophy of “BUILDING RELATIONSHIPS” to ensure exceptional dining experiences.
• Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.
• Foster a positive and enjoyable work environment for the entire MR. MIKES® team.
• Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.
• Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.
• Collaborate with the General Manager to address specific store performance issues.
• Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES® systems.
• Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
• Initiate action plans for improvement based on OER assessments and customer feedback.
• Lead roles in store openings, following corporate guidelines and contributing to continuous improvement.
• Participate in debriefings and recommendations for post‑opening/renovation process enhancements.
• Aid in establishing and achieving the restaurant's operating budget.
• Act as an instructor in the Franchisee/Management Training Program as needed.
• Stay updated on industry trends and recommend applicable concepts for MR. MIKES®.
• Lead or participate in specific projects assigned by the Operations Department.

Qualifications

• High School Graduation is required; Post‑Secondary Education is preferred.
• Minimum 3 years of Front of House or Back of House experience (or both), with at least 1 year in a supervisory or management role in a high‑volume, casual dining restaurant.
• Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.
• ProServe (required) and Food Handler Certification (required).

Compensation & Benefits

• Salary: $55,000.00 – $60,000.00 per year.
• Full‑time position.
• Company events, dental care, extended health care, on‑site parking, paid time off, and store discount.
• Ability to commute to Yorkton, SK or relocate before starting work.
• Willingness to travel: 25% of time.

Job Type & Apply

Full‑time. Salary $55,000 – $60,000 per year. Apply via company website or contact job posting source.