Business Analyst - Senior

LanceSoft; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading staffing firm in Ontario is seeking an experienced Senior Business Analyst to support CJDD product initiatives and collaborate closely with technical teams. The ideal candidate has significant experience in business analysis, stakeholder engagement, and Agile methodologies. Responsibilities include supporting design documentation, troubleshooting production issues, and ensuring quality in testing activities.

Qualifications

• 10+ years of experience working with business stakeholders on functional design sessions.
• 8+ years of experience as an IT Business Analyst supporting medium to large projects.
• 5+ years of experience providing first-level triaging support for business and technical SMEs.

Responsibilities

• Support CJDD product initiatives, collaborating closely with technical teams.
• Participate in creation of quality discovery, analysis, and design documentation.
• Liaise with business partners to analyze complex problems and understand business goals.

Skills

Business analysis skills

Agile methodologies (Scrum/Kanban)

Stakeholder engagement

Troubleshooting production issues

Presentation and facilitation skills

Tools

Azure DevOps

JIRA

Job description

3 days onsite in Toronto, ON
Must haves:

• Possess at least 10 years of hands on experience in working with business stakeholders on functional design sessions and detailed solution design sessions, and negotiating and triaging issues for production
• Possess at least 8 years of experience as an IT Business Analyst, with progressive experience supporting medium to large size projects
• Possess at least 5 years of hands on experience in providing first level of triaging support for business and technical SMEs in identifying design gaps from testing cycles and production
• Knowledge of Agile methodologies (Scrum/Kanban) and the proven ability to apply them effectively and project work tracking tools such as Azure DevOps or JIRA
• Business analysis skills and demonstrated experience to provide leadership in the analysis and creation of business and functional requirements (e.g. business objects, process models, business service roadmap, user journey map, system user case, user stories, non-functional requirements, state transition diagram, etc) and design documentation and to capture the data and information needed to document, validate and analyze business processes for legacy applications being replaced, and new digital products being built
• Experience with traceability matrix, agile and client centric approaches
• Solid presentation, facilitation, interview, and workshop skills

SCOPE:
• Senior business analyst will be supporting CJDD product initiatives, participating in various working groups, expected to collaborate closely with technical teams, delivery managers, business sponsors and subject matter experts. Resource will be accountable for application of technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts;, lead validation for all types of testing and support activities related to implementation, transition and warranty

DELIVERABLES:
• Documentation - Participate in creation of quality discovery, analysis (incl. high-level system feasibility), design (e.g. business objects, process models, business service roadmap, user journey map, etc.) and documentation (e.g. system user case, user stories, non-functional requirements, state transition, etc.) of SDLC phases and Digital Product delivery process
• Support - Assist with troubleshooting production issues and support day-to-day operations
• Stakeholder Engagement - Liaise with business partners to analyze complex problems, and understand business goals and objectives
• Testing - Support QA team testing activities including taking a key role in User Acceptance Testing, and training