Business Analyst

Cynet systems Inc; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology consulting firm is seeking a Business Analyst in Canada, Alberta. You will provide analytical support related to CRT services and work closely with internal staff to ensure data integrity and effective service delivery. The ideal candidate has a university degree in business or management, advanced Excel skills, and experience with Power BI. Responsibilities include facilitating workshops, assessing business risks, and supporting project management activities. Competitive compensation and growth opportunities are offered.

Qualifications

• Strong ability to learn quickly and problem solve in a team environment.
• Demonstrated experience in business requirements analysis and solution design.
• Advanced skills in Excel including Pivot Tables.

Responsibilities

• Provide business information expertise and support related to CRT.
• Facilitate focus groups and requirements workshops.
• Develop and manage risk assessments and mitigation plans.

Skills

Analytical skills

Reporting skills

Data interpretation skills

Stakeholder management

Facilitation skills

Problem solving

Excellent communication

Education

University degree in business, management, or related discipline

Tools

Power BI

Microsoft Excel

Job description

Job Description

• The Business Analyst will provide business information expertise and analytical support related to CRT and interconnected services.
• This role supports internal branch staff through business technology functions, planning, light project management, and change management, while ensuring data integrity, privacy, auditability, and effective service delivery.

Responsibilities

• Provide business information expertise and support related to CRT for internal branch staff, including business technology functions, planning, and light project management.
• Ensure impacted users understand new or changed processes through reviews and walkthroughs of child search, CCPN assignment, enrollment, and data correction workflows.
• Recommend approaches that achieve business objectives and maintain data integrity, including controls, validation rules, duplicate-prevention practices, and reconciliations across CRT, Claims, Adjustments, Subsidy, and Family Portal.
• Facilitate focus groups and requirements workshops to define business requirements and edge cases.
• Translate business requirements into detailed specifications and acceptance criteria for IT service designers and developers, addressing policy, business rules, privacy, audit, and user needs.
• Provide analytical and business support through data, statistical, operational, and policy option analysis.
• Assess business opportunities and risks and develop or evaluate business cases.
• Lead working groups for program and system development or enhancements.
• Design and document procedures and job aids to support accurate business process execution.
• Define user security and access needs and coordinate role-based access design.
• Design operational reports, dashboards, and workflows for exception handling and reconciliation.
• Support project management activities by collaborating with product owners and delivery teams, providing input on schedules, strategies, resources, and monitoring work plans.
• Develop and manage risk assessments and mitigation plans and post-implementation review strategies.
• Participate in and monitor testing activities to ensure solutions meet business requirements.
• Create system test strategies, plans, and scripts and conduct functional, integration, and regression testing.
• Coordinate UAT activities including participant recruitment, training, defect triage, and resolution.
• Identify decision and change requests and complete governance documentation.
• Identify data conversion and cleanup requirements and manage transition and stabilization activities.
• Administer change management processes, provide status reporting, and support outcome measurement.
• Support organizational change initiatives through communication planning, training strategies, and user readiness activities.
• Develop and deliver training materials and presentations to diverse audiences.
• Develop quality assurance processes to ensure data integrity and compliance with policies and procedures.

Requirement/Must Have

• University degree in business, management, or a related discipline with relevant data architecture experience, or equivalent combination of education and experience.
• Strong ability to learn quickly, problem solve, troubleshoot, and work independently and in a team environment.
• Excellent communication, time management, analytical, problem identification, and problem resolution skills.
• Demonstrated hands-on experience in business requirements analysis, solution architecture, design, and deployment related to data analysis and analytics.
• Advanced Excel skills including Pivot Tables and lookup functions.
• Experience with Power BI and related Microsoft reporting and analytical tools.
• Proven experience identifying, documenting, and translating business needs into effective solutions.
• Experience planning and conducting requirements gathering workshops with stakeholders.

Experience

• Experience performing data analysis, analytics, visualization, or data modeling.
• Experience supporting testing activities including system testing and user acceptance testing.
• Experience working with operational, leadership, and stakeholder groups.

Should Have

• Experience conducting impact and risk assessments.
• Experience building and maintaining stakeholder relationships, including executive-level engagement.
• Experience working in the public sector.
• Experience with business intelligence tools and advanced analytics platforms.
• Working knowledge of Python or R for data analysis and scripting.
• Experience documenting workflows and use cases.

Skills

• Strong analytical, reporting, and data interpretation skills.
• Proficiency with Microsoft Office and Microsoft 365 tools.
• Strong stakeholder management and facilitation skills.
• Ability to convey technical concepts to non-technical audiences.

Qualification And Education

• Degree, diploma, or certification in business, management, or a related discipline, or equivalent professional experience.