Business Analyst

StarGarden Corporation; Remote; CAD 60,000 - 80,000; Full time

Job summary

A fast-moving software company is seeking a full-time Business Analyst in the BC Lower Mainland. This remote role involves working closely with customers, translating their needs into clear specifications, and collaborating with developers. Ideal candidates will possess strong analytical and communication skills and a curiosity for learning complex systems. This position offers opportunities for growth and impact in a dynamic team environment.

Qualifications

• Strong analytical ability, enjoys puzzles, patterns, and workflows.
• Excellent communication skills, listens well and explains concepts clearly.
• Self-directed learner who thrives on new challenges.

Responsibilities

• Work closely with customers to understand their needs and goals.
• Translate workflow problems into clear user stories.
• Collaborate with developers to refine product features.

Skills

Analytical ability

Clear communication

Problem-solving

Adaptability

Job description

About the Role

We’re looking for a full-time Business Analyst based in the Lower Mainland (BC) who thrives on learning, communicating, and translating complexity into clarity.

You’ll join a small, fast-moving software company where curiosity is currency, and every week brings new puzzles—product features, customer workflows, and the elegant spaghetti of real-world business logic.

You’ll not be just “gathering requirements.” You’ll be the connective tissue between our product team, customers, support, and development. This role grows with you: as you learn our platform, you’ll have opportunities to shape features, upgrade processes, and nudge the product forward.

What You’ll Do

• Work closely with customers to understand their needs, goals, and processes
• Translate workflow and business problems into clear specifications or user stories
• Support implementation projects: configuration, data preparation, testing, documentation
• Collaborate with developers to refine features, edge‑cases, and acceptance criteria
• Investigate issues or unusual behaviour; unravel root causes with methodical curiosity
• Contribute to product guides, onboarding flows, and internal reference material
• Help improve the consistency, usability, and quality of our software and customer experience
• Become a subject‑matter expert on our platform (we’ll teach you—there’s lots to learn)

About You

• Located in the BC Lower Mainland (role is remote/off‑site but with the option for occasional meetups and travel)
• Excellent attitude: adaptable, thoughtful, humble, steady under ambiguity
• Strong intelligence and analytical ability: you enjoy puzzles, patterns, and workflows
• Clear communicator: skilled at listening, summarizing, and explaining concepts in human-friendly language
• Confident but not abrasive: able to speak up, ask questions, and disagree constructively
• Feels at home switching between product, technical and customer behavioural contexts
• Able to map processes, break down problems, and organize messy information
• Self‑directed learner who appreciates structure but doesn’t require hand‑holding
• Experience in business analysis or software implementation is a bonus, not a requirement
• Familiarity with HR, payroll, workflow, or enterprise systems is nice to have but not mandatory

Why This Role Might Fit You

• You’d like to grow fast in a role with real ownership
• You enjoy both people‑work and systems‑work
• You like learning complex platforms and turning insight into guidance
• You want to be part of a small, human‑scale team where your work has immediate impact
• You’d rather take on meaningful puzzles than sit through corporate theatre