Business Analyst

City of Belleville; Belleville; On-site; CAD 81,000 - 97,000; Full time

Job summary

A municipal government in Belleville is seeking a Business Analyst to support business transformation through technology solutions. The role requires collaboration with departments, designing Microsoft Power Platform solutions, and documenting business needs. This is a full-time, permanent position offering competitive salary and benefits, with a focus on equity and inclusion.

Benefits

Competitive market salary

Employer-paid extended health benefits

OMERS Pension Plan

Opportunity for hybrid work

Qualifications

• Minimum of three years of experience as a Business Analyst or similar role.
• Valid 'G' Class driver's license is required.
• Microsoft certifications (e.g., PL-900, PL-100) are preferred.

Responsibilities

• Provide accurate information to the Supervisor.
• Collaborate with departments to develop business solutions.
• Design and implement solutions using Microsoft Power Platform.

Skills

Microsoft Power Platform

Business Analysis

SharePoint Online

Change Management

Analytical Skills

Education

Post-secondary diploma or degree in Information Technology or Computer Science

Tools

Microsoft Power Apps

Power Automate

Job description

Overview

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the Bay of Quinte. Approximately 56,000 people live in Belleville and over 220,000 residents are within 30 minutes. The City offers waterfront trails, proximity to Prince Edward County, and cultural amenities. More information is available at www.belleville.ca.

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our CAO's Office - Information Technology Division as a Business Analyst.

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: CAO's Office - Information Technology Division

File Number: SV25-118

Location: City Hall (169 Front Street, Belleville, ON)

Hours: 35 hours per week; Monday to Friday from 8:30am to 4:30pm with additional hours as required

Employee Group: Non-Union

Salary: Grade 9 ($81,100.93 - $96,547.79 per year)

Closing Date: Friday, October 10, 2025 at 4:30 PM

Note: the above duties and responsibilities are not to be construed as all-inclusive.

PURPOSE AND SCOPE

Reporting to the Supervisor, Client Services, this role is responsible for supporting business transformation through the implementation of efficient, technology-enabled solutions, with a strong focus on the Microsoft Power Platform and SharePoint Online.

As a key member of the IT team, the Business Analyst collaborates with internal departments to understand and document business needs, analyze workflows, and deliver low-code solutions that enhance service delivery, collaboration, and operational efficiency. This role will also collaborate with the Supervisor of Client Services on process development and strategic improvement initiatives.

KEY RESPONSIBILITIES

• Provide timely, accurate information to the Supervisor, Client Services and Communications and respond appropriately to direction and decisions as required.
• Collaborate with departments to assess needs and develop user-focused business solutions.
• Analyze and document current-state processes, identify areas for improvement, and support change initiatives, including structured change management practices to ensure user adoption and minimal disruption.
• Design, prototype, and implement solutions using Microsoft Power Apps and Power Automate.
• Develop and maintain SharePoint Online sites, workflows, and forms to support internal communication and document management.
• Work with the Supervisor of Client Services to design and refine technology-driven processes that align with organizational goals.
• Prepare clear documentation including business requirements, technical specifications, training materials, and user guides.
• Lead or support testing, staff training, and post-deployment support for new or enhanced IT solutions.
• Ensure all solutions are compliant with corporate policies, the Accessibility for Ontarians with Disabilities Act (AODA), MFIPPA, and IT security best practices with a focus on data privacy, access controls, and risk mitigation.
• Understand and document business needs, analyze workflows, and deliver low-code solutions that improve service delivery, collaboration, and operational efficiency.
• Apply data governance principles to ensure data quality, integrity, and proper classification in all technology solutions.
• Promote and support continuous improvement and innovation within the IT Service portfolio.
• Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
• All other duties as assigned.

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS

Minimum Qualifications:

• Post-secondary Three (3) year diploma or degree in Information Technology, Computer Science
• Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.
• Valid “G” Class driver’s license with satisfactorily driver’s abstract to be held and maintained
• Microsoft certifications (e.g., PL-900, PL-100 – Power Platform).

Preferred Qualifications:

• Postgraduate certificate or diploma in Business Analysis, Project Management, or Data Governance.
• Certification in Business Analysis (CBAP, CCBA, PMI-PBA).
• Certification in Information Systems Security Professional (CISSP).
• Certification in Data Management Professional (CDMP) or similar data governance certification.
• Formal training or certification in change management (e.g., PROSCI).

WORK EXPERIENCE

Required Qualifications:

• Minimum of three (3) years of experience in a Business Analyst or similar role within an IT environment.
• Proven hands-on experience with Microsoft Power Platform (Power Apps, Power Automate).
• Experience supporting and/or developing Enterprise Resource Planning (ERP) systems.
• Experience with SharePoint Online administration and site design.
• Demonstrated ability to gather, document, and analyze business and functional requirements.
• Experience supporting digital workflows, form modernization, or business process automation.
• Experience leading or supporting enterprise-wide software implementations or upgrades.
• Understanding of ITIL, service desk processes, and change management.
• Experience in Municipal sector environment.

Preferred Qualifications:

• Familiarity with Power BI and dashboard/report creation.
• Experience with workflow automation and low-code/no-code solutions.
• Familiarity with data modeling, data classification, and metadata management.
• Knowledge of cybersecurity standards, data protection laws (MFIPPA, GDPR, etc.), and IT risk management.
• Knowledge of Agile, Scrum, or other project management methodologies.
• Strong documentation and process-mapping tools (e.g., Visio, Lucidchart, Confluence).

WHAT’S IN IT FOR YOU

• Competitive market salary
• Competitive employer-paid extended health benefits
• OMERS Pension Plan
• Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY

Website: www.belleville.ca/careers

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Applicant communications: The City of Belleville uses email to communicate with applicants. Please provide an updated email address that is checked frequently and accepts emails from unknown users.

Applicants will be required to provide, at their own expense, a satisfactory criminal reference check dated within the past six (6) months and, if required, a driver’s abstract.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please advise the Human Resources Division to ensure accessibility needs are accommodated.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).