Business Administrator, EDI

LBMX; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A software solutions company in London, Ontario, is seeking a Business Administrator for their EDI Department. This role involves managing customer accounts, troubleshooting transactions, and ensuring smooth data flow while providing excellent customer service. Candidates should have relevant experience and strong communication skills. The position offers competitive perks, including vacation, health benefits, and a supportive work environment.

Benefits

Competitive salary and benefits

Three weeks' vacation

Company-matched GRSP contributions

Education subsidies

Maternity/Parental Leave Top-Up

Healthy work-life balance

Flexible summer hours

$500 Staples allowance

Recognition as a top employer

Qualifications

• Must have two or more years of relevant work experience in customer service or related areas.
• Experience in supply chain management or technical support is a plus.
• Post-secondary education in business administration, supply chain management, or accounting is required.

Responsibilities

• Configure and maintain customer accounts.
• Validate and monitor transactions through data network.
• Identify and correct transaction errors.
• Serve as a primary contact for customers.
• Ensure exceptional customer service.

Skills

Attention to detail

Problem-solving skills

Verbal communication

Team collaboration

Self-motivated

Computer proficiency

Fluent in English

Education

Diploma or Degree in Business Administration or related field

Tools

Excel

Outlook

Word

JIRA

Salesforce

Zendesk

Job description

LBMX is growing again . . .We are seeking anBusiness Administrator, EDI.LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team.We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Position Description

We are looking for a Business Administrator to join our EDI Department. This role is responsible for validating files moving through LBMX’s data network, configuring customer accounts, and troubleshooting transactional issues. You will serve as a key contact for both internal and external stakeholders, ensuring the smooth and accurate flow of data while delivering an exceptional customer experience.

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.

Positions to fill (2)

Responsibilities

• Configure and maintain customer accounts.
• Validate and monitor transactions moving through LBMX’s data network.
• Identify root causes of transaction errors and apply appropriate corrections.
• Act as a primary point of contact for internal and external customers.
• Represent the voice of the customer in internal meetings and problem-solving discussions.
• Provide exceptional customer service with a professional, solution-oriented approach.
• Other duties as assigned

Skill Requirements

• Familiarity with standard business documents (e.g., invoices, purchase orders, confirmations).
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with customers and team members over video and phone (e.g., Microsoft Teams).
• Enthusiastically work closely with others in a positive team environment.
• Self-motivated with a high level of professionalism to independently manage duties from start to finish
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Eager and willing to take on new tasks and challenges.
• Fluent in English (reading and writing).

Nice to have

• Experience working with a remote team would be considered an asset
• Understanding of data files in various forms (CSV, Excel, XML, etc.)
• Experience issuing invoices and understanding how they are received, reviewed, and processed.
• Knowledge of using JIRA, Salesforce, and Zendesk

Experience Required

• Two or more years of relevant work experience in areas such as customer service in a technical or software environment, supply chain management, business or systems analysis, IT project coordination or technical support, accounting or business operations, etc.
• OR post-secondary education (Diploma or Degree) in a related field, such as business administration, supply chain management, accounting, computer science, etc.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• Three weeks' vacation to start with additional paid “LBMX holidays” throughout the year
• Company-matched GRSP contributions
• Education subsidies for job-related courses to support your growth
• Maternity, Parental and Compassionate Care Leave Top-Up Program
• A healthy work-life balance
• Flexible summer hours
• $500 Staples allowance for new full-time hires
• Recognized as one of Canada’s Top 100 Small & Medium Employers (2022, 2023, and 2024)
• Winner of Canada's Top 100 Employer (2025)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.