Business Account Manager

Colgate-Palmolive; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading consumer products company is seeking a Pet Retail Omni-channel Business Account Manager in Toronto. This role focuses on driving growth in the Hill's Science Diet brand by managing relationships with key national retailers. Candidates should have a Bachelor’s degree and at least 5 years of relevant sales and account management experience, particularly in eCommerce. The position offers a hybrid working model along with competitive compensation.

Qualifications

• 5+ years of sales experience, with eCommerce experience preferred.
• 5+ years key account management experience calling on strategic customers.
• Field sales experience required.

Responsibilities

• Implement and execute strategies for profitable growth.
• Liaise with retail customer contacts and manage relationships.
• Develop and execute annual strategic plans to achieve commercial goals.

Skills

Sales experience

Account management

eCommerce knowledge

Communication skills

Analytical skills

Education

Bachelor’s degree

Tools

Google Suite

Excel

PowerPoint

Tableau

Word

Job description

No Relocation Assistance Offered

Job Number #169536 - Toronto, Ontario, Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let\'s build a brighter, healthier future for all.

Role

The exciting role of Pet Retail Omni-channel Business Account Manager (BAM) is responsible for driving accelerated growth of the Hill\'s Science Diet brand, focused on growing the Pet Specialty omni-channel. This individual will be managing the head office relationship with key Pet Specialty chain customers that operate both brick and mortar operations, as well as ecommerce websites.

The BAM’s focus is building profitable net sales, market share, share of shelf (digital and store), and distribution in the customers they are responsible for. The BAM will be responsible for managing all aspects of the omni channel business and relationship with key large format multi-store national retailers, supporting both in-store and online execution. The BAM will drive partnership and execution through cross-functional execution, including supply chain planning/management, marketing collaboration, and financial analysis.

The BAM will also stay abreast of the market and competitive climate to ensure appropriate actions take place to drive the business within their channel.

What You Will Do:

70% - Implement and execute strategies and tactics within their customers to deliver profitable growth in the Pet Retail omni-channel:

• Liaise with retail customer contacts and manage relationships.
• Work within gross-to-net and advertising and promotional budgets.
• Execute 6P tactics to drive brand share growth in-store.
• Create, drive, and manage plans, programs, and events with key customers.
• Monitor through financial post-analysis.
• Ensure execution at field level through communication.
• Work cross-functionally with Marketing, Finance, Professional Veterinary Affairs, and CS&L.
• Drive eCommerce sales within the omni-channel.
• Develop and execute customer specific plans to achieve Hill\'s commercial goals.
• Leverage national programs to drive Hill\'s Science Diet BRMO (Brand Recommended Most Often) and market share with Pet Specialty Retail.

30% - Retail environment strategy development and execution

• Develop and execute annual strategic plans and initiatives to achieve the commercial goals.
• Engage customers on category growth expectations. Present strategic plans at key business reviews and annual budget review meetings.
• Customize national programs, partnering with Hill’s cross functional teams, leveraging brand strategies to drive growth.
• Execute sales plans and resolve issues through both the customer and internal commercial teams, including customer home office.
• Build and maintain a Business Planner to reflect baseline sales and promotion plans.
• Manage customer payments.
• Develop category and brand solutions for each customer that will drive the Hill’s business.

Required Qualifications

• Bachelor’s degree
• 5+ years of sales experience, with experience with eCommerce preferred
• 5+ years key account management calling on the head offices of strategic customers
• Field sales experience

Preferred Qualifications

• Strong commercial experience developing and executing strategic customer joint business plans at a head office level
• Strong understanding of best in class ecommerce activation and levers
• Excellent interpersonal and communication skills (written and verbal)
• Excellent business presentation skills
• Strong influence and negotiations skills to drive win-win solutions with persistence and respect
• Adept at finding common ground, identifying vital interests and understanding the customer’s underlying priorities
• Strong computer skills in Google Suite, Excel, PowerPoint, Tableau, and Word
• Strong analytical skills to analyze and develop actionable insights and recommendations that result in profitable volume consumption growth
• Manages ambiguity and strategizes solutions for the customer’s business and quickly develops alternative plans as needed with minimal supervision.
• A self-starter who works effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability,Marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

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