Branch Representative

The Groupe Master; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading HVAC-R distributor is seeking a Branch Representative in Montreal. In this role, you will manage customer relationships, process orders, and support sales teams. Ideal candidates will possess strong communication skills, problem-solving abilities, and experience in the HVAC-R industry. The position offers a competitive salary between $45,000 - $60,000 annually, along with comprehensive benefits, including medical coverage and retirement contributions.

Benefits

Medical and dental coverage

Wellness spending account

Employee assistance program

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous experience in HVAC-R industry or related technical field is an asset.
• Proficient in both English and French or willing to learn.

Responsibilities

• Manage internal relationships with customers and provide excellent customer service.
• Process orders and quotations, supporting sales teams.
• Source parts and equipment, maintaining inventory accuracy.

Skills

Customer service skills

Communication skills

Problem solving abilities

Sales abilities

Multitasking

Ability to work under pressure

Education

Post-secondary education

Professional degree in refrigeration or heating

Tools

Microsoft Office Suite

Job description

Overview

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy. If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Calgary South branch!

What you will accomplish with us:

• Provide an outstanding customer service in a wholesale distribution environment;
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Manage all incoming phone calls and text messages in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.

What You Bring to Our Team:

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Post-secondary education (an asset);
• Ability to respond to emergency after hours call in an on-call rotation;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Ability to operate a forklift, training will be provided as needed;
• Proficiency in English and French (or willingness to learn) (frequent interactions in English with Master employees and suppliers based in our offices in Ontario, Western Canada and Maritimes, and interactions in French with suppliers and employees in our local offices in Montreal and Ottawa).

Compensation

Base Salary Range: $45,000 - $60,000 annually
Supplemental Pay Types Include: Annual bonus
The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.

Master, for over 70 years We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country\'s leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It\'s good to work with us At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it\'s through teamwork that we achieve our greatest successes.