Branch Customer Experience Specialist

Scotiabank; Victoria; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading bank in the Americas is looking for a Senior Customer Experience Associate in Victoria, British Columbia. The role focuses on building strong customer relationships and delivering exceptional service while supporting digital banking initiatives. Candidates should have strong customer service skills and previous banking experience is preferred. Join a collaborative team where your contributions are recognized and rewarded, and expect a competitive compensation package.

Benefits

Competitive compensation and benefits package

Professional development opportunities

Collaborative work environment

Qualifications

• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Previous banking experience is a strong asset.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities.
• Nurture rich, long-standing relationships.

Skills

Strong customer service skills

Experience with conducting simple sales

Strong technical skills

Job description

A leading bank in the Americas is looking for a Senior Customer Experience Associate in Victoria, British Columbia. The role focuses on building strong customer relationships and delivering exceptional service while supporting digital banking initiatives. Candidates should have strong customer service skills and previous banking experience is preferred. Join a collaborative team where your contributions are recognized and rewarded, and expect a competitive compensation package.