Branch Banking Team Lead: Elevate Customer Experience

TD; Canada; On-site; CAD 66,000 - 94,000; Full time

Job summary

A leading financial institution based in Canada is seeking an Assistant Branch Manager to lead and coach a team in delivering exceptional customer service. The role requires strong leadership skills to inspire staff towards achieving operational excellence while guiding them in providing effective financial solutions. This position offers opportunities for professional growth and emphasizes a commitment to customer satisfaction and regulatory compliance.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• Proven leadership experience in a customer-focused environment.
• Ability to guide teams in providing financial advice.
• Strong communication and interpersonal skills.

Responsibilities

• Lead teams to deliver credit and investment solutions.
• Coach staff on customer complaint resolution.
• Resolve high-risk issues while ensuring regulatory compliance.
• Mentor staff on customer engagement strategies.

Skills

Team leadership

Customer service expertise

Regulatory compliance

Conflict resolution

Mentoring

Job description

A leading financial institution based in Canada is seeking an Assistant Branch Manager to lead and coach a team in delivering exceptional customer service. The role requires strong leadership skills to inspire staff towards achieving operational excellence while guiding them in providing effective financial solutions. This position offers opportunities for professional growth and emphasizes a commitment to customer satisfaction and regulatory compliance.