BPO Solution Analyst 1

Capgemini; City of Cold Lake; On-site; CAD 60,000 - 75,000; Full time

Job summary

A global consulting firm is seeking a BPO Solution Analyst to support business development efforts. Responsibilities include collaborating with the Solution Manager, analyzing client scope information, and assisting in proposal development. The ideal candidate has experience in BPO processes and skills in business case development and technical solution design. This role is crucial in enhancing the company's sales strategy and proposal quality.

Qualifications

• Experienced in BPO Process.
• Baseline skills in Business Case Development, Negotiating, Technical Process Expertise, and Technical Solution Design.

Responsibilities

• Support the Solution Manager to understand baseline information and solution requirements.
• Develop solution outputs and coordinate costing inputs.
• Support business development processes including RFI, RFP, solution design, and transition.
• Analyze client scope information for solution development opportunities.
• Assist sales team in preparing sales materials.
• Provide high quality input for RFI, RFP, and BAFO responses.
• Coordinate with the commercial team to develop pricing proposals.

Job description

Job Description - BPO Solution Analyst 1 (054769)

BPO Solution Analyst 1

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Key Responsibilities

• Supports the Solution Manager to understand the baseline information and solution requirements and develop the core solution components.
• Work with the Win Centre to develop and collate the solution outputs. Co-ordinate the costing inputs working with the commercial team.
• This includes supporting the business development process through pre-qualification support, RFI, RFP, solution design and commercial sign off, and handing off the successful solution to the transition team.
• Analyse the client scope information to understand opportunities for solution development.
• Support the sales team in preparation of sales material to support presentation of the solution, value proposition, and Capgemini’s competitive differentiation.
• Provide high quality input in response to RFI, RFP and BAFO.
• Co-ordinate inputs into the commercial team to develop the pricing for the proposal.

Qualifications

• Should be experienced in BPO Process.
• Should have baseline skilld in Business Case Development, Negotiating, Technical Process Expertise and Technical Solution Design.