Billing Specialist (Hybrid)

Stryker Group; Hamilton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading medical device company in Ontario seeks a Billing Specialist responsible for overseeing invoice processes, ensuring accuracy, and managing high-visibility cases. The ideal candidate will have a university degree, over 3 years of experience in supply chain or customer service, and proficiency in Excel and ERP systems. The position offers hybrid work flexibility and requires excellent problem-solving skills. Join a team dedicated to maximizing revenue and minimizing inventory write-offs.

Qualifications

• 3+ years working experience in a supply chain/customer service/operations environment.
• Proficiency using computer systems such as Excel, ERPs, CRMs.
• Experience in the medical device field preferred.

Responsibilities

• Oversee day-to-day invoice-only processes ensuring accurate invoicing.
• Manage complex or high-visibility cases and analyze risks.
• Collaborate with Sales Representatives and follow up on invoices.

Skills

Customer Service

Critical Thinking

Problem Solving

Bilingualism (French and English)

Education

University Degree

University Degree with Supply Chain/Operations focus

Tools

Excel

ERP Systems

CRM Systems

Job description

Work Flexibility: Hybrid

On Site Location: 2 Medicorum Place, Waterdown, ON

Shift: Monday – Friday, between the hours of 8:00 AM – 6:00 PM

Summary:

The Billing Specialist is responsible for overseeing, organizing, and coordinating the invoice only (short term consignment billing) portfolio in its entirety, ensuring maximum revenue generation as well as minimized inventory write offs. This individual will serve as a contributing member of the Customer Service team while championing Stryker’s Vision, Promise and Mission.

What You Will Do:

• Oversee day-to-day invoice-only processes to ensure accurate invoicing and maximum revenue generation within timelines.
• Manage complex or high-visibility cases, analyze risks, and recommend appropriate actions to leadership.
• Review and resolve escalated invoice/order discrepancies, minimizing inventory write-offs through problem-solving and reconciliation.
• Operate and reconcile Auto Invoicing and daily consumption reports, verifying accuracy of orders before customer contact.
• Collaborate with Sales Representatives and proactively follow up with customers to confirm, close, and resolve pending invoices.

• Utilize critical thinking and resourcefulness to research and resolve invoice-only discrepancies efficiently.
• Track, maintain, and report on metrics/KPIs, record customer feedback, and suggest process improvements to elevate service.
• Maintain updated work instructions, support best practices, and participate in continuous improvement initiatives as assigned by CS Manager.

What You Need:

Required:

• University Degree
• 3+ years working experience in a supply chain/customer service/ operations environment
• Proficiency using computer systems such as Excel, ERP’s, CRM’s

Preferred:

• University Degree with Supply Chain/Operations focus
• Experience in the medical device field
• Bilingualism (French and English)

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered

Posted: December 10, 2025

Pay rate will not be below any applicable local minimum wage rates.