Bilingual Tier 1 Tech Support Specialist — Remote

Eastlink; San Juan de Terranova; Hybrid; CAD 40,000 - 43,000; Full time

Job summary

A telecommunications company is seeking Bilingual Tier 1 Technical Support Representatives to provide customer support for internet and cable services. This role offers remote and in-office options with competitive compensation ranging from $40,000 to $42,500 per year. Ideal candidates are customer-focused and have strong communication skills. Join a company that values continuous improvement and employee development.

Benefits

15 paid days off

11 paid statutory holidays

Health benefits

Pension plan

Employee discounts

Qualifications

• 1-2 years of experience in technical support.
• Call center experience with KPI compliance.
• Ability to work in a multi-shift environment.

Responsibilities

• Support customers in troubleshooting internet and cable services.
• Assist with updating passwords and responding to inquiries.
• Maintain accurate notes on customer interactions.

Skills

Bilingual (French/English)

Customer focus

Analytical skills

Communication skills

Technical knowledge of computer and internet products

Job description

A telecommunications company is seeking Bilingual Tier 1 Technical Support Representatives to provide customer support for internet and cable services. This role offers remote and in-office options with competitive compensation ranging from $40,000 to $42,500 per year. Ideal candidates are customer-focused and have strong communication skills. Join a company that values continuous improvement and employee development.