Bilingual Technical Consultant

Bell Canada; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading telecommunications company in Montreal is seeking a Bilingual Technical Consultant to support digital transformation across Canada. This role requires analyzing customer change requests, preparing technical documentation, and collaborating with technical teams. Candidates should have a bachelor's degree, bilingualism, and 3-5 years of change management experience. The position offers a flexible hybrid work arrangement and a comprehensive benefits package.

Benefits

35% discount on services

Comprehensive compensation package

Medical, dental, vision benefits

Qualifications

• 3-5 years of experience in change management.
• Ability to write clear, precise technical documents.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Conduct analysis of change requests and validate technical feasibility.
• Write and validate technical change documents.
• Collaborate with technical teams for effort estimates.

Skills

Change management knowledge

Bilingualism (French and English)

Customer service experience

Analytical skills

Communication skills

Education

Bachelor's degree in telecommunications engineering or computer science

Tools

ITIL knowledge

Knowledge of wireless technologies

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

We are seeking a highly motivated Bilingual Technical Consultant to join our Professional Services team within Bell Business Markets, supporting the digital transformation of businesses and government organizations across Canada. This role involves acting as a key technical point of contact, analyzing customer change requests, collaborating with technical teams to estimate effort, and preparing the necessary documentation. The successful candidate will contribute to the delivery of innovative solutions across various sectors including Wifi, Networks and Data centers.

Key Responsibilities

• Change Analysis and Planning:
  • Conduct a thorough analysis of change requests submitted by managed services customers, carefully examining the documentation, diagrams, and technical specifications.
    
  • Analyze in depth the change documents submitted by managed services customers to fully understand the client's needs, objectives and constraints, as well as the technical implications of the proposed change.
    
  • Validate the relevance and technical feasibility of customer change requests, considering available resources, deadlines and customer constraints.
    
  • Present changes to the CAB and TAB committees.
• Documentation and Technical Preparation:
  • Write and validate technical change documents, such as MOPs (Manual of Procedure) and POAs (Plan of Action), ensuring their accuracy, completeness and clarity.
    
  • Work closely with the various Bell technical teams to estimate the implementation efforts of non-standard changes, considering the technical complexity, risks and time constraints.
    
  • Collect effort estimates from the various teams involved in the implementation of changes, consolidating the information and ensuring the consistency of the estimates.

Critical Qualifications

• Bachelor's degree in telecommunications engineering or computer science, or equivalent experience.
  
• Bilingualism (French and English) is required.
  
• 3-5 years of experience in change management: Knowledge of change management methodologies (ITIL, etc.) and best practices in planning, documenting, testing and implementing changes.
  
• Knowledge of IT security, network infrastructures (LAN, WAN, SD-WAN, WIFI)., IP/MPLS service, wireless technologies (WLAN)
  
• Technical documentation skills: Ability to write clear, precise and comprehensive technical documents, such as MOPs (Manual of Procedure) and POAs (Plan of Action).
• Estimation skills: Ability to estimate the efforts, costs and deadlines associated with the implementation of changes.

Desired Skills

• Experience in customer service and excellent interpersonal skills, writing & presentation
• Strong analytical and problem-solving skills, with the ability to assess complex situations and make informed decision
• Excellent communication skills, both oral and written, with the ability to engage effectively with customers, technical teams, and managemen
• Collaborative team player, able to coordinate and share information across various Bell technical team
• Customer-focused mindset, committed to delivering high-quality service and understanding client needs
• Strong organizational and time management abilities, capable of handling multiple tasks, prioritizing effectively, and meeting deadlines
• Adaptable to changing priorities and emerging technologies
• Critical thinker with the ability to objectively evaluate information and proposals

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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