Bilingual Specialist, Retail Specialty Support

Loblaw Companies Limited; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian retail company is seeking a Bilingual Specialist for Retail Specialty Support. The role involves providing support to pharmacy staff and facilitating prescriptions while maintaining confidentiality and professionalism. Candidates should be bilingual in French and English, possess a College degree, and have 2-3 years of experience in the healthcare or pharmacy industry. This full-time position offers benefits and supports a diverse working culture.

Benefits

Purchase discount program

Competitive pay

Online learning opportunities

Qualifications

• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum).
• Team player with the desire to provide superior customer care.
• Ability to work in a rotational shift environment.

Responsibilities

• Provide Retail Pharmacy Support.
• Support patient self-injection training.
• Facilitate the dispensing of prescriptions.
• Assist pharmacy staff with specialty medications.

Skills

Bilingual (French & English)

Customer care

Strong computer skills in MS Office

Communication skills

Education

College or University degree

Tools

Salesforce

Kroll

Assyst Rx

HealthWATCH

Job description

Overview

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
At Shoppers Drug Mart, we’re innovating health and wellness across Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.

Position

Bilingual Specialist, Retail Specialty Support

Reporting to the Supervisor, Retail Specialty Support, you will be responsible for ensuring support calls and emails through the Retail Specialty Support Programs are managed effectively and timely on a day-to-day basis. You must be able to work effectively with short lead times and changing customer demands. The position deals with highly sensitive information; you are expected to act in a diplomatic professional manner and maintain patient confidentiality, as per Shoppers Drug Mart policy and legal requirements.

Responsibilities

• Work closely with Pharmacy team members and manufacturer programs to provide Retail Pharmacy Support
• Offer support to Shoppers Drug Mart/Pharmaprix relating to patient self-injection training at a Specialty Centre of Excellence location
• Coordinate with external partners to effectively facilitate the dispensing of prescriptions at all retail pharmacies
• Provide retail support to all pharmacy staff for procurement, reimbursement and processing of claims related to specialty medications
• Flexibility to work rotating shifts between the hours of 8AM to 8PM (EST)

Qualifications

• College or University degree
• Bilingual (French & English) is required
• Experience in the pharmacy, healthcare or reimbursement industry (2 to 3 years minimum)
• A team player with the desire to provide superior customer care and store support
• Excellent communication skills, verbal and written
• Strong computer skills in a Windows environment using MS Office (Excel, Word, Outlook)
• Pharmacy Assistant or Technician with Assyst Rx, HealthWATCH, New HealthWATCH, and/or Kroll experience is an asset
• Experience with a Customer Relationship Management tool, such as Salesforce is an asset

Benefits

Acting as consultants, supporting internal customers and the Associate‑Owners, you will gain experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed

We seek great people to continually strengthen our culture. Great people model our values, are authentic, build trust and make connections. If that sounds like you and you are open‑minded, responsive to change and ready for a fast‑paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.