Bilingual Service Broker

HUB International; Ottawa; Hybrid; CAD 46,000 - 54,000; Full time

Job summary

A leading insurance contact center is seeking a Bilingual Service Broker in Ottawa, ON, to join a dedicated team. This entry-level position offers training to obtain your insurance license and a competitive base salary starting at $50,000 annually. Responsibilities include assessing client needs, processing policy changes, and ensuring a seamless customer experience. The role provides an excellent opportunity for professional growth in a supportive environment with comprehensive benefits including health and dental plans.

Benefits

Group Health and Dental Benefits

RRSP Company Matching Program

Paid vacation, sick and personal days

Employee discounts on insurance policies

Corporate discounts on gym memberships

Company-paid Employee and Family Assistance Program

Health and wellness initiatives

Ongoing recognition programs

Qualifications

• High School diploma is required; higher education preferred.
• Desire to help customers and previous success in customer service.
• Ability to stay calm under pressure in a dynamic environment.

Responsibilities

• Assess client needs and provide coverage guidance.
• Create an effortless experience for clients.
• Process changes or renewals as requested.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Bilingual (French and English)

Education

High School diploma

University degree or college diploma

Job description

Are you: A team player who gets satisfaction from helping clients navigate today’s challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.

Location: Windsor, ON l Ottawa, ON.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

The Role

Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer!

As a Bilingual Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.

Base salary starts at $50,000 annually with a salary progression review after one year.

Responsibilities

• Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
• Create an effortless experience for our clients.
• Communicate with clients by phone, email, chat and/or other method as required.
• Process requested changes or renewals.
• Actively pursue opportunities to retain and account‑round client policies.
• Provide claim counseling and assistance to the client within company guidelines.
• Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
• Document all details of client requests and conversations in the appropriate system.
• Refer files requiring approval to the designated individual with recommendations for handling.
• Exhibit accountability with regard to readiness in handling client contact opportunities.
• Receptive to ongoing coaching and training provided and make use of self‑coaching tools where available.

Skills and Requirements

• High School diploma.
• University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required.
• Previous success in customer service and a strong desire to help customers.
• Ability to multitask in a contact center environment.
• Excellent verbal and written communication skills.
• Ability to stay calm under pressure.
• Positive and enthusiastic attitude.
• Desire to work in a dynamic team environment.
• Bilingual in French and English.
• Insurance experience is not required.

The Perks

• Group Health and Dental Benefits.
• RRSP Company Matching Program.
• Paid vacation, sick and personal days.
• Employee discounts on personal, home and auto insurance policies.
• Corporate discounts on gym memberships and other services/products.
• Company-paid Employee and Family Assistance Program.
• Health and wellness initiatives.
• Ongoing recognition programs and opportunities for advancement.

Our Commitment

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [e-mail]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.