Bilingual Salesforce Support Specialist (Remote)

TEKsystems c/o Allegis Group; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Tier 1 Application Support Specialist for the Salesforce platform. Located in Fredericton, NB, this remote contract role involves providing critical technical support for staff using Salesforce to enhance social service delivery. Key responsibilities include troubleshooting user issues, managing support tickets, and coordinating user appointments. The ideal candidate is bilingual in French and English, possesses strong communication skills, and has technical support experience. Pay ranges from $25.00 to $30.00 per hour.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide Tier 1 technical assistance to staff using Salesforce.
• Troubleshoot user issues and elevate complex problems.
• Manage incoming support tickets and ensure accurate documentation.
• Coordinate appointments for one-on-one support.
• Assist in training staff on Salesforce functionality.

Skills

Salesforce

Service desk

Technical support

Bilingual French and English

Customer service

Troubleshooting

Job description

A leading IT services company is seeking a Tier 1 Application Support Specialist for the Salesforce platform. Located in Fredericton, NB, this remote contract role involves providing critical technical support for staff using Salesforce to enhance social service delivery. Key responsibilities include troubleshooting user issues, managing support tickets, and coordinating user appointments. The ideal candidate is bilingual in French and English, possesses strong communication skills, and has technical support experience. Pay ranges from $25.00 to $30.00 per hour.