Bilingual Remote Customer & Tech Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service provider is looking for a bilingual Customer Service Representative to manage customer inquiries effectively. The role requires fluency in English and French, along with strong computer skills. Responsibilities include handling customer issues through calls or internet communication, utilizing a call flow guide, and maintaining accurate customer records. This position offers a competitive salary, growth opportunities, and the convenience of working from home with company technologies.

Benefits

Competitive base salary

Comprehensive benefits package

Opportunities for career growth

Work-from-home convenience

Qualifications

• Minimum six months of experience in customer service or sales.
• Quiet and distraction-free work environment for remote work.
• High-speed internet and smartphone access.

Responsibilities

• Handle customer inquiries and issues via inbound/outbound calls or internet communication.
• Utilize call flow guide to provide assistance and resolve problems.
• Track and document customer information in databases.

Skills

Fluent in both English and French

Strong computer navigation skills

Customer service skills

Education

High school diploma or GED

Job description

A prominent customer service provider is looking for a bilingual Customer Service Representative to manage customer inquiries effectively. The role requires fluency in English and French, along with strong computer skills. Responsibilities include handling customer issues through calls or internet communication, utilizing a call flow guide, and maintaining accurate customer records. This position offers a competitive salary, growth opportunities, and the convenience of working from home with company technologies.