Bilingual Remote Customer Support Specialist Spanish-English

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a bilingual Customer Service Representative to provide inbound support in English and Spanish. The ideal candidate should have at least one year of customer service experience, a high school diploma, and the ability to work in a quiet home environment. This position offers a salary of $20/hr, performance-based incentives, and opportunities for career growth with a supportive remote work culture. Comprehensive benefits and mentorship programs are included.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Opportunity for career advancement

Work-from-home convenience

Access to daily pay options

Employee wellness programs

Mentorship programs and networking opportunities

Qualifications

• Must be fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Ability to work in a quiet, distraction-free home environment.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to enhance customer satisfaction.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Tools

CRM software

Job description

A leading customer service provider in Canada is seeking a bilingual Customer Service Representative to provide inbound support in English and Spanish. The ideal candidate should have at least one year of customer service experience, a high school diploma, and the ability to work in a quiet home environment. This position offers a salary of $20/hr, performance-based incentives, and opportunities for career growth with a supportive remote work culture. Comprehensive benefits and mentorship programs are included.