Bilingual Production Customer Service Rep (Hybrid)

Sonova; Mississauga; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading medical device company in Mississauga seeks a Production Customer Service Representative to support manufacturing and repair processes. Responsibilities include order clarification, customer communication, and collaborating with internal teams to ensure product quality. The ideal candidate has previous customer service experience, strong attention to detail, and effective communication skills. Opportunities for flexible hybrid work and a rich benefits plan, including wellness benefits and career development, are offered.

Benefits

Exciting work environment

Collaborative culture

Opportunities for self-improvement

Flexible hybrid work environment

Diversity and inclusion

Wellness benefit

Career development plans

Qualifications

• Secondary education or equivalent required; college education preferred.
• Previous customer service experience, ideally within the hearing aid or medical device industry.
• Strong organizational skills and attention to detail.
• Excellent time management and problem-solving abilities.
• Effective communication skills and teamwork orientation.
• Ability to work independently and with minimal supervision.
• Basic typing and computer skills; SAP and Salesforce experience preferred.
• Fluent in English; French language considered an asset.

Responsibilities

• Make outbound calls for order clarification and follow-up.
• Communicate with customers via Salesforce regarding order details and updates.
• Maintain and update order locations and statuses upon customer request.
• Assist in expediting orders as required to meet production timelines.
• Perform order entry tasks for new, remake, service, and credit orders.
• Support Total QC functions in accordance with ISO Quality Policy Manual.
• Ensure compliance with safety, ESD, and cleanliness standards.
• Collaborate with internal departments to resolve order inconsistencies.

Skills

Strong organizational skills

Effective communication skills

Problem-solving abilities

Teamwork orientation

Attention to detail

Basic typing and computer skills

Salesforce experience

Fluent in English

French language considered an asset

Education

Secondary education or equivalent

College education preferred

Tools

SAP

Salesforce

Job description

A leading medical device company in Mississauga seeks a Production Customer Service Representative to support manufacturing and repair processes. Responsibilities include order clarification, customer communication, and collaborating with internal teams to ensure product quality. The ideal candidate has previous customer service experience, strong attention to detail, and effective communication skills. Opportunities for flexible hybrid work and a rich benefits plan, including wellness benefits and career development, are offered.