Bilingual Optometric Assistant

FYihealth group; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading eyecare provider in Dieppe, Canada, is seeking an Optometric Assistant to deliver exceptional service and support patient care. This full-time role involves welcoming patients, managing appointments, and educating clients about eyewear. Ideal candidates must be bilingual in English and French with previous optical and customer-facing experience. Benefits include competitive wages, bonuses, and ongoing training. Join a growing team committed to enhancing patient lives and fostering collaboration within a diverse and inclusive environment.

Benefits

Competitive wages including quarterly bonuses

Comprehensive benefits package

Career development opportunities

Qualifications

• Bilingualism in English and French is required.
• Previous optical experience is necessary.
• Experience in a customer-facing environment preferred.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Checking patients in and out of the office.
• Managing appointment bookings and prescription printouts.

Skills

Bilingualism English/French

Previous optical experience

Customer service skills

Communication skills

Ability to multi-task

Job description

Job Description

Our FYidoctors - Dieppe clinic is looking for someone like you to bring your exceptional skills and experience and join us as an Optometric Assistant.

This position is a full‑time role working 30-40 hours per week. Our clinic is open Monday to Friday.

You will play a critical role within FYidoctors by delivering world‑class service to make a positive impact on the lives of our patients everyday. As our newest Optometric Assistant you’ll often be the first point of contact with the public, and your responsibilities will include front desk reception, pre‑testing and the retail sale of eyewear.

What Will You Be Doing?

• Welcoming patients into the clinic, providing excellent customer service and fostering a positive patient experience
• Checking patients in and out of the office
• Communicating with patients in person, by phone, and by email
• Managing appointment bookings, prescription printouts and billing and payments
• Administering pre‑testing services
• Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit their aesthetic and performance needs
• Interpreting optical prescriptions as written by an optometrist
• Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients’
• Placing Contact Lens orders and assisting with fittings
• Upholding excellent customer service standards

What Do You Bring?

• Bilingualism English/French
• Previous optical experience is required
• Previous experience in a customer‑facing, preferably retail environment preferred
• Passion for delivering exceptional customer service
• A high level of comfort using technology and computers
• Great communication skills
• Ability to multi‑task in a fast‑paced environment

How You’ll Benefit

• Competitive wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career

Why You Should Join Us

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor‑led, patient‑first approach has driven our rapid growth. At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.