Bilingual Online Sales & Customer Support (12-mo)

Bed Bath & Beyond; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading home goods retailer in Canada is looking for a Bilingual Customer Service Representative for Online Sales Support on a 12-month contract. The role involves responding to customer inquiries via phone, email, and chat while ensuring excellent service standards. Ideal candidates will have 2+ years in a customer service role and be fluent in both English and French. This position offers opportunities for growth within a supportive and diverse environment and includes a salary range of $40,000 - $50,000 annually.

Benefits

Associate Discount Program

Training and development opportunities

Inclusive work environment

Qualifications

• Minimum of 2 years experience in a sales and/or call center customer service environment.
• Excellent communication skills in English and French, both written and verbal.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to incoming calls, emails and chat requests.
• Meet and exceed call center goals for customer service standards.
• Support customers throughout their shopping experience.

Skills

Bilingual communication skills

Problem management skills

Multitasking

Education

Post-secondary education

Tools

Microsoft Teams

Outlook

PowerPoint

Zoom

Job description

A leading home goods retailer in Canada is looking for a Bilingual Customer Service Representative for Online Sales Support on a 12-month contract. The role involves responding to customer inquiries via phone, email, and chat while ensuring excellent service standards. Ideal candidates will have 2+ years in a customer service role and be fluent in both English and French. This position offers opportunities for growth within a supportive and diverse environment and includes a salary range of $40,000 - $50,000 annually.